Gordon Slater

A dedicated and hardworking individual with a passion for delivering exceptional service, I am committed to maintaining a high standard of excellence in everything I do. With experience in fast-paced environments and a talent for effective communication, I bring a strong ability to engage with customers and ensure their needs are met. My skills in multitasking, attention to detail, and problem-solving allow me to handle the demands of a busy coffee shop while creating a welcoming atmosphere. I am eager to apply my enthusiasm for hospitality and further develop my expertise in customer service at a dynamic, customer-focused café.

Pulsant, Account Manager, January 2023 – June 2024, 4-5 Lochside Avenue South Gyle Edinburgh EH12 9DJ

• Managed a portfolio of key clientaccounts, ensuring their needs were met and objectives were achieved.
• Developed and maintained strongrelationships with clients,acting as their primary point of contact.
• Identified upsellingand cross-selling opportunities within existing accountsto maximize revenue.
• Collaborated with internal teams to developcustomized solutions that address client challenges and drive value.
• Analyse market trends and competitor activityto identify new business opportunities and drive growth.
• Prepare and deliver persuasive sales presentations and proposals to prospective clients.
• Negotiated contractterms and pricingagreements to secureprofitable deals for the company.
• Monitored accountperformance and KPIs, proactively addressing any issues or concerns to ensure client satisfaction and retention.
• Provided regular reports and updates on account statusand sales activities to management.

Black Sheep Coffee | July 2022- January 2023, 25 North Bridge, Edinburgh EH1 1SB

• Delivered high-quality customer service by preparing and serving a wide range of specialty coffees and beverages, consistently meeting customer satisfaction.
• Managed daily operations, including opening and closing duties, ensuring a clean and organized workspace in compliance with health and safety regulations.
• Engaged with customers, providing personalized recommendations and enhancing the overall customer experience in a fast-paced environment.
• Efficiently handled cash transactions, balanced tills, and managed stock levels to ensure a smooth workflow throughout shifts.
• Trained and mentored new team members, fostering a collaborative environment and maintaining operational standards.
• Maintained strong product knowledge, staying informed on seasonal offerings and promotions to increase sales and customer engagement.

Cafe Andaluz | July 2021 - July 2022, 77B George St, Edinburgh EH2 3EE

• Welcomed and seated guests with a warm, friendly demeanor, ensuring a positive first impression and excellent customer experience.
• Managed reservations, coordinated table assignments, and ensured smooth seating flow during busy periods.
• Collaborated with kitchen and bar staff to ensure timely service, addressing customer requests or concerns promptly and professionally.
• Processed orders efficiently and accurately, ensuring clear communication between customers and the kitchen, enhancing overall dining satisfaction.
• Handled cash and card transactions, processed payments, and ensured accuracy in billing and end-of-day reconciliation.
• Assisted in training new team members on customer service standards and restaurant procedures, fostering a cohesive and efficient work environment.

Education

• The University of Exeter (2018-2021)

Bachelor of Arts – Film and Television (2:1

• George Heriot’s School (2015-2017)

Higher RMPS – A

History – A 

English– B

Business Studies– B

Geography - B