Goriola Folami

Currently pursuing a Business Management degree at Arden University, with expected completion in October 2026, and serving as a Contracts Monitoring and Customer Enquiries Officer at London Borough of Waltham Forest. Skilled in parking service management, appeals handling, and supplier contract compliance, with a focus on service level agreement monitoring and stakeholder relationships. Core strengths include communication, problem-solving, and business planning.  

At London Borough of Waltham Forest, contributed to operational efficiency and customer satisfaction through regulatory compliance, case management, and informed decision-making. Collaborated with teams to streamline service delivery and resolve conflicts effectively. Motivated to leverage public service expertise and educational background to drive impactful solutions aligned with organizational goals.

Experienced Contracts Monitoring/Customer Enquiries Officer at London Borough of Waltham Forest with a focus on public liaison, conflict resolution, and service delivery. Skilled in problem-solving, investigation, and data analysis to enhance customer satisfaction and operational efficiency within public sector organizations.

Business Management, Arden University