Gosia Skora

An experienced manager who has over ten years’ experience working in customer service, hotel, and hospitality industry. A highly organised individual who pays great attention to detail and focuses on completing tasks to a high standard. An excellent communicator who can work well with people and can form great relationships with customers. Experienced in working under pressure in a quick paced fast-movingenvironment and able to receive guests on arrival in a friendly, helpful and approachable manner.

La Rebuchon- Food preparation worker                                                        November 2019 - March 2020

• Cleaning food preparation areas

• Preparing foods to meet the specifications of clients

• Making adjustments to food items to accommodate guests with allergies or specific diet concerns.

Le Pain Quotidien- Assistant Manager , London                                                December 2015 - July 2018  

• Making sure that the high quality of service was maintained even at the busiest times

• Solving problems with customers, maintaining good relationships with the regulars

• Overseeing banking in the end of the day. Checking balances and making sure the tills as well as card machines are fine  

• Liaising with the bank and resolving technical issues when they occur  

• Putting together weekly sales reports and sending them to the head’s office  

• Regularly checking stock levels and quality. Placing orders for more stock, when necessary  

Le Pain Quotidien- Head Waitress, London                                           November 2011 - December 2015  

• Offering front-line customer service- demonstrated ability to stay calm under pressure whilst always being polite and friendly with a wide range of customers  

• Managing bookings, customer enquiries and complaints  

• Won several ‘mystery customer’ and sales awards for quick end effective service  

Mulberry- Cafe & Restaurant - Team Manager, London                                    April 2011 - October 2011  

• Managing a team of 7 waiting and kitchen staff  

• Making decisions and solving problems concerning staffing, scheduling and task management

• Working closely together with the kitchen staff to come up with ways to further improve the menu  

• Putting together orders by identifying the quantities of food, beverages and other supplies that was needed  

• Preparing weekly reports by analysing sales and customer service standards  

Indigo- Hotel & Restaurant - Team supervisor, London                                        August 2010 - April 2011  

• Managing a team of 10 waiting and kitten staff  

• Checking stock levels and the quality of the products  

• Liaising with suppliers, organising deliveries, and negotiating prices  

• Interviewing potential new staff, organising the training of staff  

• Working with databases and computer software’s (Micros 7) to put together weekly reports on the performance of the restaurant  

Liberty Bar and Restaurants- Supervisor, London                                        February 2008 - August 2010  

• Offering impeccable customer service in a vast paced restaurant environment  

• Monitoring stock and assisting the manager with orders  

• Solving problems and dealing with customer complaints  

The Rotisserie- Waitress                                                                                           October 2006 - June 2007  

• Serving food and beverages, making hot drinks, and making sure that the guests had a wonderful experience in the restaurant  

• Being responsible for all complicated enquiries from the customers

I finished my bachelor’s studies in Management and Marketing with a very good degree.