
Gosia Skora
London, Greater LondonAbout Gosia Skora:
An experienced manager who has over ten years’ experience working in customer service, hotel, and hospitality industry. A highly organised individual who pays great attention to detail and focuses on completing tasks to a high standard. An excellent communicator who can work well with people and can form great relationships with customers. Experienced in working under pressure in a quick paced fast-movingenvironment and able to receive guests on arrival in a friendly, helpful and approachable manner.
Experience
La Rebuchon- Food preparation worker November 2019 - March 2020
• Cleaning food preparation areas
• Preparing foods to meet the specifications of clients
• Making adjustments to food items to accommodate guests with allergies or specific diet concerns.
Le Pain Quotidien- Assistant Manager , London December 2015 - July 2018
• Making sure that the high quality of service was maintained even at the busiest times
• Solving problems with customers, maintaining good relationships with the regulars
• Overseeing banking in the end of the day. Checking balances and making sure the tills as well as card machines are fine
• Liaising with the bank and resolving technical issues when they occur
• Putting together weekly sales reports and sending them to the head’s office
• Regularly checking stock levels and quality. Placing orders for more stock, when necessary
Le Pain Quotidien- Head Waitress, London November 2011 - December 2015
• Offering front-line customer service- demonstrated ability to stay calm under pressure whilst always being polite and friendly with a wide range of customers
• Managing bookings, customer enquiries and complaints
• Won several ‘mystery customer’ and sales awards for quick end effective service
Mulberry- Cafe & Restaurant - Team Manager, London April 2011 - October 2011
• Managing a team of 7 waiting and kitchen staff
• Making decisions and solving problems concerning staffing, scheduling and task management
• Working closely together with the kitchen staff to come up with ways to further improve the menu
• Putting together orders by identifying the quantities of food, beverages and other supplies that was needed
• Preparing weekly reports by analysing sales and customer service standards
Indigo- Hotel & Restaurant - Team supervisor, London August 2010 - April 2011
• Managing a team of 10 waiting and kitten staff
• Checking stock levels and the quality of the products
• Liaising with suppliers, organising deliveries, and negotiating prices
• Interviewing potential new staff, organising the training of staff
• Working with databases and computer software’s (Micros 7) to put together weekly reports on the performance of the restaurant
Liberty Bar and Restaurants- Supervisor, London February 2008 - August 2010
• Offering impeccable customer service in a vast paced restaurant environment
• Monitoring stock and assisting the manager with orders
• Solving problems and dealing with customer complaints
The Rotisserie- Waitress October 2006 - June 2007
• Serving food and beverages, making hot drinks, and making sure that the guests had a wonderful experience in the restaurant
• Being responsible for all complicated enquiries from the customers
Education
I finished my bachelor’s studies in Management and Marketing with a very good degree.
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