Graham Broadhead

I am a hardworking, reliable person with 20 years’ experience in the transport/freight forwarding sector. I went directly from University to a graduate apprenticeship with one of the World's biggest freight forwarders Kuehne & Nagel Ltd. For the last 5 years I have worked for a Freight Forwarder in Rochdale managing Operations and Warehouse sites across the UK. I enjoy working within a team environment but can also work individually and I have had great experience of both. I am an outgoing individual and take great pride in my job, wanting to excel at everything I do. In my spare time, I enjoy playing Cricket for Glodwick CC where I am also involved with our Youth set up as a coach.

UK Warehousing and Distribution Director April 2020 – Present

Working as UK Warehousing and Distribution Director for DRAC Logistics Ltd

Responsibilities include:

• Overseeing all Warehouse and Distribution Operations in UK.  Warehouses in Oldmeldrum, Rochdale and Stone.  Distance Fleets in Oldmeldrum and Stafford (10 Trucks)
• Day to day involvement with Directors and input in top level key business decisions as part of a management team.
• Liaising with Company Directors with regards day to day running of the company and constant progression.
• Negotiating cost rates with suppliers.
• Preparing and quoting clients/agents for current/future shipments.
• Continuing to build relationships with existing clients and trying to establish a better relationship with new clients.
• Business Development – Good success in bringing on new accounts and developing existing accounts.
• Managing staff – Ensuring they have everything they need to do their job and developing their knowledge on a daily basis.
• Approachable for all staff with any queries or problems they may have.
• Liaising with the accounts department to ensure we are meeting targets with regards invoicing guidelines.
• Recruiting new members of staff at varying levels from Apprentices to Branch Managers.
• Carrying out appraisals for all members of staff under my management.

Operations Director April 2020 – Present

Working as Operations Director for DRAC Distribution Ltd

Responsibilities include:

• Overseeing all operations – Air, Sea, Road, Courier on a daily basis.
• Management of Rochdale office as well as Rochdale and Stone warehouses, all the staff and operations within.
• Day to day involvement with Directors and input in top level key business decisions as part of a management team.
• Liaising with Company Directors with regards day to day running of the company and constant progression.
• Handling shipments of all modes, import and export from start to finish.
• Setting up Airfreight consolidations with airlines and agents for several destinations i.e Dubai, Qatar, Mumbai.
• Negotiating Contract rates with shipping lines, including Named Accounts for specific traffic.
• Negotiating cost rates with suppliers.
• Preparing and quoting clients/agents for current/future shipments.
• Continuing to build relationships with existing clients and trying to establish a better relationship with new clients.
• Business Development – Good success in bringing on new accounts and developing existing accounts.
• Managing staff – Ensuring they have everything they need to do their job and developing their knowledge on a daily basis.
• Approachable for all staff with any queries or problems they may have.
• Liaising with the accounts department to ensure we are meeting targets with regards invoicing guidelines.
• Recruiting new members of staff at varying levels from Apprentices to Branch Managers.
• Carrying out appraisals for all members of staff under my management.

Operations Manager April 2012 – April 2020

Working as Operations Manager for Freedom Logistics UK Ltd.

Responsibilities include:

• Overseeing all operations – Air, Sea, Road, Courier on a daily basis.
• Management of both Stockport and Heathrow offices, all the staff and operations within.
• Day to day involvement with Directors and input in top level key business decisions as part of a management team.
• Liaising with Company Directors with regards day to day running of the company and constant progression.
• Handling shipments of all modes, import and export from start to finish.
• Setting up Airfreight consolidations with airlines and agents for several destination i.e Dubai, Qatar, Mumbai.
• Negotiating Contract rates with shipping lines, including Named Accounts for specific traffic.
• Negotiating cost rates with suppliers.
• Preparing and quoting clients/agents for current/future shipments.
• Invoicing all jobs within 48 hours of delivery/departure date.
• Continuing to build relationships with existing clients and trying to establish a better relationship with new clients.
• Business Development – Good success in bringing on new accounts and developing existing accounts.
• Managing staff – Ensuring they have everything they need to do their job and developing their knowledge on a daily basis.
• Approachable for all staff with any queries or problems they may have.
• Liaising with the accounts department to ensure we are meeting targets with regards invoicing guidelines.
• Recruiting new members of staff at varying levels from Apprentices to Branch Managers.
• Carrying out appraisals for all members of staff under my management.
• Overseas visits as part of agent network for AGM Meetings to develop business as well as visits to important agents around the globe to support them on visits to existing clients.

Operations Supervisor April 2010 – April 2012

Working as Operations Supervisor for Freedom Logistics UK Ltd.

Responsibilities include:

• Overseeing all operations – Air, Sea, Road, Courier on a daily basis
• Handling shipments of all modes, import and export from start to finish.
• Negotiating cost rates with suppliers.
• Preparing and quoting clients/agents for current/future shipments.
• Invoicing all jobs within 48 hours of delivery/departure date.
• Continuing to build relationships with existing clients and trying to establish a better relationship with new clients.
• Sales activity – Trying to bring on new accounts and develop sales leads to expand our customer base.
• Managing my assistant – Ensuring they have everything they need to do their job and developing their knowledge on a daily basis.

Transport Co-ordinator August 2008 – February 2010

Andrew Martin Intl Ltd

Working as Transport Co-ordinator for Andrew Martin Intl Ltd.

Responsibilities include:

• Preparing orders for picking – Orders were sent through by our London office and it was my job to allocate stock to them and sort them for picking on the shop floor.
• Booking of transport – Booking relevant transport for each order to ensure that it was delivered as quickly as possible up to the correct standard of customer service.  Booking of containers and express shipments was all required regularly.
• Full Loads/Part Loads – Booking Full or Part loads with hauliers to ensure needs of customer were met.
• Communication – Speaking regularly to colleagues in our customer service department in our London office to resolve problems and answer customer enquiries.
• Contract negotiation – Negotiating rates with international and national hauliers to ensure we got the best possible rates for the company and to make sure we could use the best possible hauliers to carry out deliveries on our behalf to the standard that our customers expect.
• Ongoing reports – Preparing and constantly updating orders reports and delivery reports to ensure our customer service team knew the exact status of each order.
• Key Holder – Opening up the site and closing the site in the evenings when the warehouse manager was absent.

- Site management – Running the site in the absence of the warehouse manager.  This required management of staff and ensuring everything was safe.  

Andrew Martin Account Manager April 2007 – August 2008         Kuehne & Nagel Ltd 

Working as Account Manager on behalf Kuehne & Nagel Ltd, for Andrew Martin Intl Ltd.

Responsibilities include:

• Customer Service – I had to act in the best interest of Andrew Martin as their account manager to ensure they had everything they needed from K&N.  It was my responsibility to act in the best interests of both companies.
• European Exports – My main area of work was in the European Export market, liasing and booking full and part loads with hauliers.
• Sorting jobs and bookings – I would be given the orders by the warehouse and I would then need to determine the best way of getting them delivered to the customer as quickly and efficiently as possible.
• Specialist Deliveries – I would need to find the correct haulier and delivery process as most orders were for delivery of furniture into a customer home and the room of their choice.
• Communication – Working with K&N offices in Heywood & Manchester to ensure bookings went smoothly and ensure all jobs were entered onto the system correctly.

- Negotiating rates – I had to negotiate transport rates with hauliers to try and get the best deal for Andrew Martin and also Kuehne & Nagel.  I also had to negotiate transport rates with Andrew Martin on behalf of K&N to ensure we were operating at an acceptable profit.

Graduate Apprentice Nov 2005 – August 2008 

Kuehne & Nagel Ltd 

Working as a Graduate Apprentice for Kuehne& Nagel Ltd.

Responsibilities include:

• Customer Service – Speaking to customers and dealing with their problems to try and resolve any issues they had.
• European Exports – Worked mainly on European Road Freight exports, getting quotes and making bookings with hauliers.
• Job Bookings – Receiving requests from customers and booking relevant transport to complete the job to the customers’ satisfaction.  All jobs needed to be entered into AS400 & CIEL computer systems and invoiced in order to complete each job.
• Communicating with Hauliers – As a freight forwarder K&N booked all jobs through 3rd party hauliers, therefore it was important to maintain a strong relationship with these hauliers.
• Resolving problems – Problems can arise at any time and it was my job to ensure that whenever a problem arose that it was dealt with as quickly and smoothly as possible, to cause as little disruption as possible for the customer.
• CILT Diploma Course – I attended a workshop each month in Birmingham or London as part of my course. I achieved a level 2 CILT Diploma through this course.

- Air, Road & Sea – As part of my course I had to experience all three aspects of freight forwarding. I worked 6 months in each of the Road, Air & Sea sectors in Heywood, Manchester Airport and Liverpool respectively.

University

B A (Hons) Business Management                                     September 2002 –   July 2005

Oldham Business Management School (University of Hull)

Sixth Form  2000 - 2002

St Augustine of Canterbury RC High School Sixth Form

      Business Studies A Level – B

      Geography A Level – D

      Secondary School

      St Augustine of Canterbury RC High School                                               1995-2000

GCSE’s

English Literature – B

English Language – C

Maths – C

Geography – B

Business Studies & IT – C

French – B

Science – C & C

Religious Studies - C

Graphic Design (short course) – D

Other qualifications

CILT (Chartered Institute of Logistics and Transport) Diploma Level 3 & Level 5.