Gustavo Martinello

A resilient and meticulous professional adept in roles involving customer support. Skilled in navigating diverse groups and adeptly resolving both internal and external challenges to ensure smooth business functions.

SunRun Solar – Business Development Representative 07/2023 – 05/2024

⦁Assessed client needs and determined suitability for solar energy solutions, ensuring a steady pipeline of qualified leads. 

⦁Proactively identified and engaged potential customers through cold calling, email outreach, and networking. 

⦁Scheduled meetings and consultations between prospects and senior sales representatives, fostering seamless sales transitions. 

⦁Maintained accurate records of customer interactions and sales activities in CRM software.

Jonathan Adler, DHL Supply chain – Clerical/Operational Assistant 10/2020 – 07/2022

⦁Maintained accurate records of customer interactions and transactions. 

⦁Adhered to customer service standards and corporate policies to ensure customer satisfaction. ⦁Processed and managed orders, ensuring accuracy and timeliness of delivery. 

⦁Used customer service software to track customer interactions and order status. 

⦁Supported inventory management via system.

Eletro Jossandra, Appliance Repair Service – Customer service assistant 01/2017 – 06/2020

⦁Acted as the primary point of contact for customers, providing timely and accurate information about repair services, scheduling, and follow-ups.

⦁Drafted and edited professional documents, ensuring accuracy and clarity. 

⦁Handled orders for spare parts and service requests, coordinating with vendors and technicians to meet customer needs. 

⦁Maintained detailed records of customer interactions, service history, and billing information in company CRM systems.

UNESC- Universidade do Extremo Sul Catarinense

Associate’s degree in Human Resource Management