Gwenan Billington-Vickers

Senior House Parent celebrating over 8 years of working within international student projects. Experienced in: Events Management; Safeguarding; Pastoral Care; Residence Management;Crisis Management, Public speaking; Presenting; Wellbeing support; Team Leadership; Student Engagement 

St Clare's, Oxford -  Senior House Parent (August 2021-Present)✧ Boarding Management Position  
✧ BSA Leadership Diploma  
✧ Management of multiple residences  
✧ Oversight of welfare and pastoral care 
✧ Conducting approvals and performance reviews  
✧ Coaching and leadership development 
✧ Emergency point of contact  
✧ DSL Level 3 certification  
✧ Rota and scheduling management  
✧ Transforming service provision  
✧ Recruitment and onboarding processes  
✧ Leading professional development sessions for staff and students  
✧ Conducting professional research  
✧ Mock ISI inspection preparation  
✧ Public speaking engagements  
✧ Presenting to stakeholders and governors  
✧ Introducing and developing annual film workshops  
✧ Event management responsibilities  
✧ Chairing meetings with representatives, house staff, and general staff  
✧ Compliance with NMS regulations and preparation  
✧ Oversight of budget for cluster management  
✧ Management of arrivals and departures  
✧ Primary point of contact for support, discipline, and welfare  
✧ Reviewing and updating documents and policies, such as the boarding handbook  
✧ Contributing to the delivery of staff and student induction programs

St Clare's, Oxford - Health Care Practitioner  (August 2020-2023) ✧ Teaching  
✧ PSHE - CPR
✧ Health Centre management 
✧ First Aid & Mental Health First Aid 
✧ Recruitment 
✧ Pastoral & Welfare Role: CPOM's, Welfare meetings 
✧ Stock Management 
✧ School Nurse Support
✧ School Nurse Certificate 
✧ Covid-19 Policy and Protocol 
✧ Drug Testing
✧RCNI Member 
✧Confidential Patient Service 
✧Safeguarding
✧ Medical Escort
✧ Transformed Role previous service provision
✧ Interdisciplinary role liaising with Oxfordshire Health Services & the institution 
✧ Crisis management

House Parent ( August 2020-2021)

St Clare's, Oxford - Deputy House Parent (August 2019-2020)

Education First - Residence Manager (June 2019-August 2019) ✧In my final year improved Centre NPS score rise to 60, within the top ten highest achieving UK centres. Receiving feedback of improving team motivation, improved activity performance, improved productivity and customer satisfaction, improved NPS targets and improved centre results & client satisfaction, transformed service provision through previous experiences of product & applying experiences of boarding.
✧ Line managing 50+ staff members 
✧ Events Management: Curating & Managing Activity Programmes for High Level intakes, providing and planning individual programmes for specific client requests. Award recognition for work. Planning large scale projects and plans for multiple events and excursions running simultaneously for various teams. 
✧ TEFL Teaching Leader, A1-C1 Summer 2016. Selected as one of 100 Staff to attend EF’s Global Leadership Academy. Cover Teaching summers to follow.
Responsibilities attained at EF include: 
✧ Residence Management: Overseeing Centre Management, Duty Management, Supplier Liaison, Room Allocation & Management
✧ Staff Management: Welfare, Emergencies, Leadership (60+ Staff and Two Assistants), Training, Medical, Chair Meetings & Presentations, Managing Arrivals & Departures, Discipline and Conduct.
✧ Student: Welfare, Experience, Support, Medical, Activity Leading, Tour Guide in Key Cities, Residential Pastoral Care, Cover Teaching, Safeguarding. Managing sites with high intake changeovers (500+ students on site)
✧ Customer Service: NPS Feedback & Growth. Promotion: Generating Content, Liaison with Sales & Tours & FAM visitations.
✧ Finance: Centre Finances, Budget Management & Additional Student Add ON’s, EEP Programme Delivery.

Queen Ethelburga's Collegiate - House Tutor (August 2018-2019)✧ House Parent in a vertical boarding house dedicated to student welfare, mentoring, and individualized support.   
✧ Team Management.
✧ Leadership in Activities and Academic Support.  
✧ Participation in KS3/KS4 Welfare Meetings. 
✧ Member of the Creative Content Team. 
✧ Mental Health Awareness Training Levels 1-3.

Education First - Activities Manager (June 2018-August 2018)

Badminton School - Resident Tutor (August 2017-April 2018) ✧ Graduate Assistant Role in Sixth Form Centre
✧ Drama Assistant - Eventually Responsible for overseeing KS3 Drama Club sessions  & Supporting performances
✧ School Shop Management 
✧ Pastoral/Welfare Role

Education First - Activities Manager (June 2017-August 2017)

Aberystwyth University - Resident Assistant  (September 2016-June 2017) ✧ Emergency on call role
✧ Crisis Management 
✧ Media Content Creator
✧ Events Management 
✧ Report Management 
✧ Signposting role responsible for 100 University Students 
✧ Tourguide
✧ Welsh & English Language role
✧ Welfare/Pastoral/Safeguarding Role

Aberystwyth University - Food and Beverage Assistant (April 2015-April 2017)✧ Training Staff
✧ Role progressed into overseeing the Bakery Department 
✧ Catering
✧ Bartending
✧ Independently managing Bar (Opening & Closing)
✧ Customer Service

Education First - Local Leader (June 2016-August 2016) Residential International Student Teaching Position
✧ Achieved Highest overall customer feedback scores in Centre (4.96/5)
✧ Invited to attend EF's Global Leadership Academy as one of the top 100 performing staff for the season. 
✧ Teaching A2-B2 level English TEFL ages 8-16
✧ Leading excursions accross popular UK destinations: London, Winchester, Isle of Wight, Portsmouth, Bournemouth, Brighton
✧ Brand Promotion
✧ Sales role promoting additional package options
✧ Pastoral & Welfare Responsibilities

Deltic Group - Front of House Supervisor & Sales Executive (May 2013-August 2015)✧ Lead Charity Fundraiser: Improved client donations and exceeded targets throughout employment.
✧ Sales Executive: Telesales: B2B, B2C, Following up with leads, exceeding targets
✧ Stakeholder Meetings & Conferences 
✧ Party bookings, Emails; Social Media; Marketing; 
✧ Events Management: Discussions on figure branding techniques, over time given more responsibilities such as trust to lock and unlock the club.
✧ Promotion: Events & Recruitment
✧ Front of House Supervisor: Customer Service, Host, Voucher Handling, Booth Set Up, Party Service, Guest Service
✧ Responsible for supporting a Female Friendly Environment & supporting vulnerable clients
✧ Police Liaison  & Radio Handling
✧ Responsible for opening & closing the club, access to keys & codes 
✧ Alcohol Awareness, Safe Drug handling
✧ Bartending, Cloak Room 
Role with progression opportunities. First role: cloakroom staff. Final role: Sales Executive and Front of House.

Dance Camp North - Night Café Supervisor & Young People's Assistant (August 2013)

Argos - Customer Advisor (September 2012-May 2013)

Taylor and Clifton - Assistant (February 2011-2012)

Volunteer & Additional roles:

Campaigns Assistant; Photographer; Performance Practitioner; Charity Fundraiser; Charity Shop assistant; Speaker; Presenter; Producer; Cinematographer; Editor.

Masters Degree: Politics, Media and Performance (International & Identity Politics Focus)

BA Film and Performance 2:1(Documentary, Creative Entrepreneurship & International Politics Focus)

Currently studying Bsc Psychology