Hafsah Ali

I have worked multiple roles within the banking industry and have 12 years of experience. I am a Dedicated and highly motivated AML/KYC professional with strong analytical capability, advanced due diligence experience. Skilled in managing complex ownership structures, conducting CDD/EDD reviews, investigating suspicious activity, and transactional analysis. Great Customer service skill. Recognised for exceptional communication and collaboration,work well in a team and individually, with advanced IT proficiency.

Special Interest Clients at NatWest Group

January 2023 – Present

Onboarding and/or reviewing multi-national high-riskbusinesses entities.

Key responsibilities/Achievements

• Conducting enhanced and client due diligence, KYC, APC, AML/CTF, sanction, PEP checks/reviews, risk, aligned tocomplex business structures for high-risk investigations.

• Time management Completing cases within the allocated SLA

• Conducted enhanced due diligence (EDD) on high‑risk customers and complex multi‑jurisdictional ownership structures to support accurate AML risk assessments.

• Performed FCA and HMRC licence/authorisation checks and reviewed Internal Audit and SIC reports to strengthen regulatory compliance and governance.

• Identified and escalated sanctions, fraud, tax, correspondent banking, and third‑party risks; produced high‑quality SARs in line with reporting requirements.

• Delivered accurate adverse media, PEP, and sanctions screening with timely escalation to second line and Financial Crime teams.

• Escalated suspicious transactions outside risk appetite and applied a strong risk‑based approach to ensure fair, compliant customer outcomes.

• Improved operational efficiency by identifying process and policy gaps and contributing to a collaborative, high‑performing team environment.

AML/KYC Analyst at NatWest Group

November 2021 – January 2023

Onboarding low and medium risk business clients within a strict risk AML framework.

Key responsibilities/ Achievements

• Performed customer due diligence (CDD) reviews for medium‑risk entities, ensuring accurate risk assessment and alignment with internal AML policies.

• Completed personal exit reviews, conducting OSINT and internal system checks, assessing alerts, and providing clear, risk‑based exit or retain recommendations.

• Managed a regulated caseload end‑to‑end, meeting SLAs and maintaining high standards of documentation, audit readiness, and regulatory compliance.

• Collaborated with key banking stakeholders including Relationship Managers, customers, Decision Support, SMEs and PSA teams to progress investigations and validate information.

• Conducted holistic SAR reviews and transactional analysis, raising IMSLRs where required and requesting supporting documents (e.g., tax returns, invoices) to substantiate customer activity.

Co-Operative bank (2018- 2021)

• Completed transactional reviews, sanctions investigations, live‑payment monitoring (SafeWatch), and customer outreach to close data gaps and assess AML concerns, exiting customers outside risk appetite when required.

• Supported Central Exit processes by offboarding customers following suspicious activity reports (SARs).

• Improved operational efficiency by updating processes and simplifying workflows to reduce workload and increase accuracy.

• Trained and supported new starters, reviewing case quality and providing feedback, while deputising as needed.

Co-op Bank- Financial Support (2016-2018)

• Managed inbound and outbound customer queries in the Unsecured department, supporting credit cards, loans, current accounts, and payment setups (DDs/SOs).

• Applied forbearance training to deliver appropriate solutions for customers in financial difficulty and provided tailored support to vulnerable customers.

• Utilised knowledge from previous similar roles to resolve issues efficiently and enhance overall customer experience

ICA Specialist Certificate in Anti Money Laundering and Art 2024.