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Hajerah Begum

Hajerah Begum

Technical support analyst

Technology / Internet

Bournemouth, Bournemouth

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About Hajerah Begum:

With over 6 years of professional experience, I have attained a wide range of
professional skills. I am competent in resolving technical issues whilst
understanding the importance of service delivery. I can quickly master new
technologies, whilst being successful in working as a team and self-directed
settings. I embrace the opportunity to develop personally and professionally
and am looking for a new challenge to help a business develop with their IT.

Experience

With over 6 years of professional experience, I have attained a wide range of
professional skills. I am competent in resolving technical issues whilst
understanding the importance of service delivery. I can quickly master new
technologies, whilst being successful in working as a team and self-directed
settings. I embrace the opportunity to develop personally and professionally
and am looking for a new challenge to help a business develop with their IT.

Education

TECHNICAL SKILLS
Windows 7 / 10 / 11
On-Premises AD / AAD
Microsoft 365
Virtual Desktop / Citrix
End User Support
Service Now
Service Delivery
Project Management
EDUCATION
BRENTWOOD OPEN LEARNING
COLLEGE, 2021
Advanced Diploma, HR and
Marketing Level 5
MATTHEW BOULTON COLLEGE, 2019-
2020
Distinction, Graphic Design and
Technology
HOLLY LODGE HIGH SCHOOL, 2012-
2017
5 GCSEs

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