hamza khan

A passionate helpdesk IT Support Engineer with 5+ years of experience. Areas of expertise include Customer Relations, Problem Solving and Excellent Telephone Communication. Result-driven with the ability to work in small or large teams or independently to achieve impressive results where possible.

With over five years of experience in IT support, I've cultivated a strong foundation in troubleshooting a myriad of technical issues and delivering top-notch customer service. Throughout my journey, I've mastered diagnosing hardware and software glitches, configuring networks, and ensuring seamless IT operations. My communication skills have evolved to effectively convey complex technical concepts to non-technical users and collaborate seamlessly with my team to implement robust solutions. I've become adept at navigating various operating systems, software applications, and IT tools, allowing me to adapt swiftly to evolving technologies and environments. Overall, my extensive experience has shaped me into a dependable and knowledgeable professional in the realm of IT support.

As a graduate of BSc (Hons) Information Technology Management for Business, my educational journey equipped me with a solid understanding of IT principles tailored for the business environment. Through this program, I gained in-depth knowledge of IT systems, project management, and strategic planning, all vital components in aligning technology with organizational goals. I honed my analytical and problem-solving skills, enabling me to approach IT challenges with a strategic mindset. Additionally, I developed strong communication and teamwork abilities, essential for collaborating effectively within cross-functional teams. Overall, my educational background has provided me with a comprehensive skill set that complements my practical experience in IT support.