Hannah Burke

I am a dedicated professional with over six years of experience in customer-facing roles, consistently delivering exceptional service in high-paced environments. In my role as a Childcare Room Leader, I have successfully managed and led a team, maintained comprehensive records, ensured strict adherence to policies and procedures, supported children's developmental needs, and communicated effectively with parents to promote the health and well-being of the children.

I possess excellent communication skills, both verbal and non-verbal, which facilitate effective teamwork and independent initiative to address diverse needs. My strengths include outstanding organizational and time management abilities, meticulous attention to detail, and proficiency in IT. I am committed, reliable, and adaptable, always striving to meet and exceed business objectives.

Professional Experience

Room Leader/Supervisor                                                                                                                     2017 - 2024

Child Care Specialist                                                                                                                            

Dry Arch Children’s Centre  (Sure Start)

50 Legavallon Rd, Dungiven, Londonderry BT47 4QL

Key Responsibilities

Working with Children Parents and staff:

·       Supervise, and motivate room staff/students and delegate duties appropriately

·       Responsible for the overall safety and well-being of the children in the room

·       Organising planning sessions with staff then implement an agreed programme of activities to suit the children’s stage of development.

·       Build and maintain relationships with parents and keep them fully informed

·       Assist with induction for new members of staff/volunteers and students

·       Will be aware of family backgrounds and be active in identifying behavioural difficulties in children

·       Laise with family support staff if required to ensure a holistic approach to service provision

·       Deal with work issues/complaints in a confidential adhering to policies and procedures

·       Reception duties, answering phone and queries, meet and greet visitors

Administration and Maintenance:

·       Responsible for the implementation of standards laid down by Centre Management and to ensure that all social services regulations are adhered to

·       Aware of child protection issues and ensure the centre policy on child protection is implemented

·       Ensure equipment is maintained and carry out routine safety checks of day care room and equipment, liaise with Manager in connection with any health and safety matters

·       Ensure record keeping is kept up to date as stipulated by management and follows the requirements laid down by social services e.g. accident/incident records, fire drills, etc.

·       Attend regular ongoing mandatory training as laid down by management and any additional training needs identified

·       Keep confidential any personal information regarding children, parents or other staff members

·       Ensure the overall implementation of good hygiene standards

·       Will ensure overall hygiene and cleanliness of the room on a regular basis

·       Key holder duties from time to time

Classroom Assistant (810 hour work placement)                                                                                 2015 - 2017

St Mary’s Primary School                                                     

Education & Training

Customer Service Skills Certificate                                                                                                               2024

HS Training

Continuing Professional Development Certification Service, Dansk Way, Ilkley UK

Food Hygiene & Awareness                                                                                                                           2024

The Dry Arch Children’s Centre

Child Protection (Refresher)                                                                                                                          2023 

Children in Northern Ireland

Paediatric First Aid (Refresher)                                                                                                                    2022 Costal Core

Online Safety Training                                                                                                                                   2021 The Dry Arch Children’s Centre

Level 3 Award First Aid                                                                                                                                2019

Costal Core

Fire & Safety Protection                                                                                                                                2018

SCT

Extended Diploma in Childcare, Learning and Development                                                         2015 – 2017

North West Regional College, City of Derry

Emergency First Aid                                                                                                                                        2016

Managing Paediatric Illness, Injuries and Emergencies

Paediatric First Aid Level 3 (QFC)                                                                

Pearson BTEC

English

Information / Communication Technology                                                                                        2010 – 2015

Learning for Life and Work

Learning and Development (Childcare)

Religion

Prefect

St. Patrick’s & St. Bridgid’s College, Claudy