Hannah Gretton

After being made redundant in August 2020 from World Duty Free Dufry at Heathrow and Stansted Airports and then working as a COVID Marshal during 2021 in High Wycombe, I decided to relocate to the New Forest and I am now looking for my new career challenge in a beautiful part of the country with a more fulfilling life within the local community.

As you can see from my attached CV, I have over 19 years’ experience in the Travel and Tourism industry at senior management level, and I believe the knowledge and skills built up during this time make me the right candidate for you.

As the Operational Customer Service Manager for the biggest Airport Retailer Dufry/World Duty Free, I have over 19 years’ experience working in various employee management and customer support and satisfaction roles at both Stansted, and Heathrow, including the flagship British Airways Terminal 5. 

I am a highly driven individual, with strong interpersonal, communication, engagement, problem solving, and decision making skills. I can establish and maintain strong working relationships; lead and motivate large teams of diverse individuals; drive projects to successful completion; and exceed customer expectations. 

I have a proven track record of success, including managing third parties, sound financial management, whilst delivering class leading staff satisfaction scores along with a meticulous attention to detail. Operates with a strong sense of urgency and thrives in a fast-paced environment. 

BA (Hons) Business Administration, specialising in Human Resource Management (2:1), Brunel University, Chalfont St Giles, Buckinghamshire.