Hannah Palmer

Senior project Manager, Dept (March 2023– present)

My main responsibilities as Senior Project Manager at Dept include:

• Planning, forecasting and delivering digital projects (websites / new functionality) for clients such as London Marathon, Triumph Motorcycles and OVO Energy on time and to budget
• Facilitating daily stand-ups
• Facilitating ways of working sessions to ensure approach is agreed with all stakeholders and internal staff
• Mentoring Junior Project Managers
• Establishing and maintaining client relationships
• Using SmartSheets to create and maintain project plans
• Using Confluence to update RAID logs and having weekly status meetings with the client

Project Manager, Mando Agency (June 2019 – February 2023)

My main responsibilities as Project Manager at Mando Agency include:

• Planning, forecasting and delivering digital projects (websites / new functionality) for clients such as British Red Cross, United Utilities and IISS) on time and to budget
• Acting as Scrum Master for Agile projects
• Running Agile ceremonies such as sprint planning, refinement sessions, retrospectives, reviews/show & tells & lessons learnt)
• Working with Product Owners and Programme Managers to manage the product backlog (continuous improvements for clients) ensuring the success of all work
• Facilitating workshops with the required stakeholders and internal project team to understand and capture requirements to achieve a joint understanding of need
• Establishing and maintaining relationships with third party suppliers including cloud managed service providers and PEN Testers / load testing agencies
• Jira management (setting up project boards, planning time and creating burndown charts)
• Liaising and updating stakeholders of the project using Microsoft Excel RAAIDD log as the single source of truth and updating and maintaining the MS Project plan
• Managing change within a Waterfall project (capturing change, preparing documentation and planning)
• Ensuring effective working within the team whilst remote working
• Provided feedback and helped put performance plans in place for underperforming colleagues 

Project Executive, D2i Systems (June 2018 – May 2019)

My main responsibilities as Project Executive at D2i Systems include: 

• Managing and delivering projects; ranging from software to logistics in a variety of industries within time, budget and quality
• Carrying out discovery workshops with stakeholders to gather requirements in order to agree scope, aims, outcomes, risks, issues, approx. timelines etc. 
• Documenting the requirements in a detailed Target Solution document to effectively plan
• Creating and updating the communication and governance document 
• Creating detailed project plans using MS Project and keeping this updated throughout
• Controlling risks and issues using a RAID log
• Managing changes through projects using change logs and change controls in order to get client sign off to carry out the scope change.
• Assigning and managing resource using float
• Managing work packages for developers via Jira
• Creating communication channels using Microsoft Team which acted as a point of contact for the project team
• Conducting and chairing daily stand ups 
• Maintaining strong relationships with clients via weekly calls and regular face to face meetings in addition to weekly project highlight reports
• Tracking forecast project costs against budget using Jira and Microsoft Excel

Account / Project Executive, Reading Room (May 2017 – June 2018)

Account / Project Executive working across multiple digital platforms with the aim of supporting the Project Management team and maximising profit and revenue generation. Key responsibilities include:

• Managing a portfolio of clients including Middlesbrough FC, Youth Sport Trust and Everyman Playhouse
• Accurately costing, planning, delivering and reviewing projects 
• Owning key accounts in order to identify opportunities for growth, cross selling and increased revenue. 
• Biggest achievement was upselling a client for Single Sign-on functionality and delivering the work. It was quoted for 43 days and delivered within 35 days making £5,600 profit 
• Dealing with purchase orders and invoices
• Working in an Agile and Waterfall methodology
• Carrying out daily scrum meetings
• Managing fortnightly sprints with clients and developers to achieve the minimum viable product
• Reviewing and maintaining the resourcing of project teams using Float
• Creating communication channels using Slack which acted as a point of contact for the project team
• Providing clients with updates through Jira and highlight reports
• Maintaining relationships with clients to generate revenue and manage expectations
• Dealing with client requests and providing exceptional customer service
• Carrying out user acceptance testing to efficiently proof check all work before sending it to the client

PRINCE2 

First Class BA Hons in Public Relations