Hannah Smith

I am a confident and enthusiastic individual, looking to seek employment in a position that allows me to utilise my
current skills and knowledge, whilst being able to further these skills and gain new ones, in a fast-paced
environment.

Sept 2017 Customer Care Colleague
Barclays Bank- Castleford, Doncaster & Barnsley
• Providing a friendly & professional service, with personalised attention to customers.
• Good knowledge or banking regulations & compliance matters, adhering to security procedures for the
protection of cash in a high-risk environment.
• Balancing tills, ATMs & branch cash daily, with high cash volumes with a very low error rate.
• Able to deal with a busy environment whilst still delivering exceptional customer service through both face
to face and telephone queries.
• Received a regional award for the contribution to operations guidance and a high standard of health and
safety adherence in branch.
July-Sept 2023 Customer Care Operational Manager (3 months secondment)
Barclays Bank- Dewsbury
• Taking responsibility for managing risk & control in a busy bank.
• Understand legal and regulatory procedures and documents.
• Ensure adherence to health and safety standards.
• Provided training and guidance to support a team of colleagues to succeed in a demanding environment.
• Monitor and analyse key performance indicators to identify areas of improvement.
• Passed a quality assurance audit at the branch- no areas of improvement were identified, showing excellent
adherence to market & legal requirements.

 BA Hons 2:1 Business & Finance
University of Lincoln
Key skills gained:
• Highly developed analytical skills, with the ability to balance a heavy workload & prioritise
accordingly
• High standards of written and verbal communication skills through the production of essays,
reports, and presentations.
• Advanced problem solving & numeracy skills
2012-2014 A Levels: Maths, Business Studies & Geography
New College Pontefract
2007-2012 14 GCSEs including Maths (A) & English (A)
Carleton Community High School