Hayley Francis

I'm looking for a job, to fit around my 4 year olds Nursery hours and my university (currently studying
Design and Innovation at The Open University)
I have experience in Retail, Cafe's, Telesales, Estate Agent administration and in the Care sector.
My most recent job I was working 12 hour awake nightshifts in a Care Home however I left in march
2024 to focus on my studies.
My availability to work is Mondays, Tuesdays, Wednesdays Thursdays, Fridays between 9:00-17:00 on
the days stated or any day in the evenings after 18:00.

Care assistant
The Redhouse Nursing Home-Fareham
October 2023 to Present
12 hour Night shift,
Mental health and dementia residents
Personal care provided to all residents, (washed, brushed teeth, changed pad)
Kept profile updated about the daily going’s on of the resident
Care Assistant
Canford Manor Nursing Home-Lee-on-the-Solent
June 2023 to October 2023
12 hour Night shift
Personal care provided to call residents, (washed, brushed teeth, changed pad)
Kept profile updated on nourish about the daily going’s on of the resident
Lettings Co-Ordinator
Your Move Estate Agents-Southampton, Hampshire
January 2019 to October 2019
Performing a range of administrative tasks relating to tenancy agreements for a multi-national estate
agency.
Key responsibilities:
• Handling inbound and outbounds calls with an on average rate of 25 per day.
• Liaising with high street branches to successfully negotiate successful customer relations.
• Day to day admin and running of the department diary.
• Successfully managing my own inbound emails of around 200 per day as well as management of the
department email inbox.
• Mediation between landlords and tenants to ensure a smooth transition.
Sales assistant/sales agent
Salon Supplies-Southampton, Hampshire
September 2018 to December 2018
Working for a salon supplies wholesaler delivering exceptional customer service as well as targeted sales
performance.
Key responsibilities:
• Handling inbound customer enquiries.
• Management of current stock and processing orders.
• Generating business from warm leads.
• Maintaining the warehouse floor, replenishment of stock and general presentation.
Home logic - Sales agent
Home Logic UK-Southampton, Hampshire
July 2018 to September 2018
Working for a home improvements specialist promoting a wide range of home improvement options.
Key responsibilities:
• Generating leads via outbound calls.
• Daily management of surveyor's diaries, booking appointments as well as assisting with time
management.
• targeted on a weekly basis by lead generation and appointments booked.
• Promotion of products supplied by the company using successful sales pitch.
Enterprise car rentals - Customer service advisor
Enterprise rent a car-Hampshire
January 2018 to June 2018
Working directly with insurers, branches, body shops and third-party insurance on behalf of the customers
refereed to us to provide a hire car.
Key responsibilities:
• Handling inbound claims enquiries.
• Maintaining a good customer service by providing advice and assistant to each individual enquiry.
• Managing personal and departmental diaries to ensure all claims were handled within the specified
time frame.
Restaurant/Bar Staff
The lysses hotel-Fareham
October 2017 to January 2018
I worked as a waitress, bar staff over the festive period.
• served silver service dinner (starter, main, deserts) to hotel guests each night.
• Managed the bar, stock take, till service, served drinks
• Closed/opened restaurant and bar area
Customer Service Advisor
Sainsburys-Fareham
July 2014 to October 2017
Assistant with the day to day running of the café and shop floor. Providing customer service and
maintaining a high standard of practice.
Key responsibilities:
• Preparing food to a high standard inline with company quality assurance.
• Successfully handing all customer orders within the allotted time ensuring a high level of customer
satisfaction.
• Completing regular hospitality checks to maintain customer satisfaction.
• Making sure the kitchen was correctly closed down, all appliances cleaned to a high standard and
successfully shut down.
• Assisting the floor manager with the management of staff as well as resources, from shift management

Bachelor's degree in Design and innovation
The Open University
October 2022 to Present
GCSE in Maths
Fareham College
2015
GCSE in Science, english, RE, ICT, PE, History
Henry cort communtiy college
August 2014
Henry Cort Community College - Fareham, UK
2009 to 2014
Skills
• Microsoft Office (6 years)
• Caregiving
• Barista experience (3 years)
• Administrative assistant (2 years)
• Customer Service (6 years)
• Office Administration (2 years)
• Personal Care
• Microsoft Outlook (6 years)
• Database Management (2 years)
• Admin Assistant (2 years)
• Microsoft Access (3 years)
• Administration (2 years)
• Customer Service
• Microsoft Excel (6 years)