Helen Rezai

I am a dynamic and results-driven sales representative with a fervent passion for retail, particularly within the jewellery and fashion sectors. With a robust educational foundation in Business Management and extensive hands-on experience in retail sales across jewellery, fashion, and fragrance industries, I excel in delivering exceptional customer service and driving revenue growth for prominent brands. My career is marked by a proven ability to exceed sales targets, foster lasting client relationships, and implement strategic retail operations.

Professional Experience:

1. Retail Jewellery Sales Associate, Warren James (2023-2024):
• Provided personalized assistance in selecting jewellery, showcasing my deep product knowledge and style acumen.
• Exceeded sales targets through effective relationship-building and upselling.
• Collaborated on marketing promotions and maintained accurate inventory levels.
2. Fragrance Shop Sales Associate, Ammar’s Fragrances (2021-2022):
• Guided customers in selecting fragrances, leveraging my product knowledge and understanding of scent profiles.
• Consistently met sales goals and managed inventory tasks.
• Participated in product training to stay updated on industry trends.
3. Fashion Retailer, New Look (2021-2022):
• Engaged customers with personalized fashion advice, enhancing satisfaction and loyalty.
• Implemented visual merchandising strategies and assisted in store operations.
• Contributed to marketing campaigns to boost seasonal sales.

Education:

• Bachelor of Business Administration in Business Management, University of Wales (2026)
• Focus: Retail Management, Marketing Strategies, Business Ethics, Financial Analysis, Consumer Behaviour.

Skills:

• Proficient in retail sales techniques, including upselling and cross-selling.
• Strong understanding of jewellery and fashion trends.
• Excellent communication and interpersonal skills.
• Effective in fast-paced environments with a detail-oriented approach.
• Experienced in inventory management systems and POS software.

Certifications:

• Sales and Customer Service Training Certification
• Fragrance Product Knowledge Certification

My career is characterized by a strategic approach to retail operations, blending creativity with analytical insights to optimize product presentation and maximize profitability. I am committed to delivering outstanding customer experiences and contributing to the success of the brands I represent.

I have extensive experience as a sales representative across the jewellery, fashion, and fragrance industries. My roles have consistently involved providing personalized customer service, achieving and surpassing sales targets, and contributing to store operations and marketing initiatives. Key highlights include:

1. Retail Jewellery Sales Associate at Warren James (2023-2024):
• Assisted customers with jewellery selection, leveraging deep product knowledge.
• Exceeded sales targets through relationship-building and upselling.
• Collaborated on promotional events and maintained accurate inventory levels.
2. Fragrance Shop Sales Associate at Ammar’s Fragrances (2021-2022):
• Guided customers in choosing fragrances, utilizing comprehensive product knowledge.
• Met and exceeded sales goals, managed inventory, and stayed updated on industry trends through training sessions.
3. Fashion Retailer at New Look (2021-2022):
• Offered personalized fashion advice, boosting customer satisfaction and loyalty.
• Implemented visual merchandising strategies and assisted in store operations.
• Contributed to marketing campaigns to enhance seasonal sales.

Throughout my career, I have demonstrated a strategic approach to retail operations, blending creativity with analytical insights to optimize product presentation and drive profitability.

I am currently studying at the University of Wales, pursuing a Bachelor of Business Administration in Business Management. My coursework includes Retail Management, Marketing Strategies, Business Ethics, Financial Analysis, and Consumer Behaviour, providing me with a solid foundation to excel in retail sales and management.