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Helena Horn

Helena Horn

Client Success Manager

Sales

Ely, East Cambridgeshire, Cambridgeshire

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About Helena Horn:

An enthusiastic, hard working and dependable professional with experience of offering quality, attention to detail and expertise within various sectors. Highly skilled in problem solving with the ability to work under minimal supervision whilst maintaining exceptionally high working standards. Proven to maximize performance and a motivational leader with an excellent record for time keeping. Holds a full UK driving license.

Experience

Client Success Manager 

LogicMelon has developed an award winning Software as a Service candidate management and recruitment system which delivers a range of functions for their customers including job posting, candidate analysis and insight, intuitive new employee on boarding and CRM integration. We leverage change in market and technology, which makes recruiters more effective and truly maximises return on investment.

 

My Responsibilities:

 
  • Resolving enquiries from clients, providing excellent levels of service (telephone, ticket system, emails, screen share)
  • Setting up new client accounts, taking them from the post-sign stage to roll out
  • Development requirements meetings with clients
  • Training clients on new accounts and products
  • Quarterly account reviews and calls to a designated client base
  • Providing support to our media department in regard to the allocation of media purchased
  • Regular meetings with designated Business Development Executives.    

Operations Co-Ordinator

Rochester Electronics 

Working for the World's largest distributors of Semi-Conductors, as Operations Coordinator it is my responsibility to be the "go-to person" for tactical processing of sales & supplier tasks, providing friendly, helpful, and professional support to achieve revenue targets and business objectives with full responsibility for Eastern Europe. This region turns over around a minimum of £2,000,000 per month. Providing keen focus resulting in optimal customer satisfaction and enhancing relationships with our valued suppliers whilst ensuring all regional issues are executed flawlessly.

  • Allocate inventory for sales orders & ensure timely delivery of order acknowledgement, tracking, and invoices for customers.
  • Document and resolve post-sale customer issues utilizing Case Manager processes & Return Material Authorization (RMA) processes to ensure customer satisfaction.
  • Track Inventory Discrepancy Report Log (IDR) and disposition appropriately.
  • Process contract inventory receipt requests from suppliers, adhering to best in class processes for responding to initial supplier requests, sharing

inventory & shipment status information with associated parties

  • Ensure that all supplier, sales & customer communications are timely, concise, efficient, and effective to support the inquiry, ordering, and receipt.
  • Access Customer Portals to provide logistical support to customer purchase orders
  • Input new customer account profiles and follow process to activate in both ERP and CRM tools
  • Work with finance with collecting payments and solving payment requests.           

 

Sales Executive/Account Manager

 

 

 

 

 

 

            

 

 

Bhma limited. 

  

  • Source new sales opportunities through inbound lead follow-up, outbound calls, emails and Internet queries
  • Route qualified opportunities to the appropriate sales rep for further development and closure
  • Close sales and achieve monthly KPI's
  • Research accounts, identify key players and generate interest
  • Maintain and expand the database of prospects within your assigned area and update CRM system
  • Work to build relationships and close deals
  • Prepare bespoke quotes clients to buy new products

Fulfilment Associate

 
 

IForce - Fortnum And Mason

September 2018 to March 2021

Temporary 3 seasons) September 2018 - March 2021

  • Various roles within the operation - picking, packing, goods in, e-commerce
  • Packing of both UK and International
  • Packing internet orders to dispatch direct to customers
  • General warehouse and housekeeping duties
  • Training new starters in all areas of warehouse duties and motivating team members

Conveyancing Account Manager / Move With US (Temp)

 
 

Move With US

December 2019 to May 2020

  • Sell the benefits of Move with Us conveyancing to clients referred by our member estate agents, whilst ensuring maximum instruction and conversion rates
  • As this role is sales based there was a minimum level of instructions per day, an expected minimum amount of outbound calls per day, along with managing any inbound client calls
  • Building an instant rapport with clients over the telephone
  • Experience of the property market to engage with customers effectively. IT experience
  • Track record in sales calling and conversion results

Personal Assistant to CEO (Temp)

 
 

MMUK LTD

January 2019 to June 2019

This was a temporary role working for the CEO's sorting out a large backlog of expenses. The duties of this role included:

  • Preparing financial documents such as invoices, bills
  • Completing financial reports
  • Entering financial information into appropriate software programs
  • Processing business expenses
  • Recording all work expenditures and ensuring these expenses are within the set budget
  • Posting daily receipts
  • Completing the year-end analysis
  • Sorting financial documents and posting them to the suitable accounts
  • Reviewing computer reports for accuracy and meticulously tracing errors back to their source
  • Assisting with travel, meetings and daily schedules    

 

Aerospace Test Laboratory Engineer Supervisor

 
 

Aim Altitude

January 2018 to January 2019

  • Managing all incoming and outgoing of the laboratory
  • Reporting test results according with customers' individual approvals and exact requirements while retaining a good level of accuracy and efficiency
  • Supporting engineering with back log of tests, ensuring workload is manageable and daily tasks are all complete within the specified time scale
  • Good knowledge of aerospace laboratory equipment
  • Use of different types of hand tools
  • Weekly invoicing
  • Working in accordance with industry approved major OEM design requirements such as Airbus and Boeing
  • Mechanical testing Lloyd EZ50 on long Beam; Compression/Tension; Short Beam Shear; Climbing Drum Peel; T-Peel and reporting of test to ASTM Standards/ BSEN Standards/ AMD Standards; ISO Standards such as ISO 9001:2015
  • Daily schedule made for Mechanical and Fire testing engineers
  • Weekly uploading conditioning chamber analysis onto company made systems to ensure all samples are always kept at correct humidity and temperature
  • Monthly calibration checks and thorough quality checks of test equipment ensuring all test procedures are completed correctly

Sales Executive

 
 

Anglian Energy Solutions

January 2017 to January 2018

  • Managing own sales leads with proven record of sales
  • Providing customers with excellent customer service and dealing with any enquiries made ensuring a great outcome is always reached for customers
  • Achieving daily targets in a fast-paced, busy working environment.
  • Effective verbal and written communication skills
  • Excellent organisational skills and a proven track record of working using your own initiative with the ability to prioritise workload
  • Generating new sales proposals, prospecting new customers by calling.
  • Persistently generate appointments by making several calls and emails to potential customers on a daily basis

Laboratory Technician

 
 

ALS Food and Pharmaceutical

July 2016 to January 2018

  • Knowledge of chemical laboratory operating procedures
  • Understanding of laboratory equipment and the maintenance of different chemicals.
  • Excellent knowledge of different database systems
  • Knowledge of the safety operations guidelines of handling laboratory equipment and laboratory maintenance

Care Assistant

 
 

Four Seasons Health Care

March 2015 to July 2016

  • Assisting service users with personal care
  • Good knowledge of health and safety regulations, assisting with audits
  • Keeping and monitoring supplies and equipment and reordering through the correct procedures
  • Giving medication and personally assisting service users with their daily duties

 

                                                  

Education

Certifications/Licences

 

Diploma in Call Centre Operations and Customer Service June 2022 to Present. 
Education - Neale-Wade Academy (2008-2013)
English- A | Mathematics- B | Science- B | Catering and Hospitality- B | Geography- B | ICT – B
Peterborough Regional College (2013-2015)
Health and Social Care Level 2- Merit Merit | Health and Social Care Level 3- Merit Merit
 

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