Hetulgiri Gouswami

An experienced driven professional within the logistics sector with keen focus on, ensuring customers demands are met, improving operational efficiency, generating additional revenue, adaptability throughout peak. I’m also Proficient at working in a fast, energy-rich, and change-oriented environment. Known for excellent administrative skills, flexibility.

GXO LOGISTICS/First Line Manager

September 2022-Present

● Managing operations for Boutique B2B and 3rd party trasnfers department in day-to-day operations, ensuring smooth boutique function and premium customer service.

● Support Ecom operations when needed to ensure all 40-50 Coffee Specialists fulfill coffee lover’s orders requirements.
 

● Led a team of 10-12Coffee Specialists, driving motivation and accountability to meet and exceed sales targets.
 

● Conducted regular coaching sessions and one-on-one development plans to improve performance.
 

● Maintained high visual merchandising standards aligned with Nespresso’s brand identity.
 

● Managed stock levels, placed inventory orders, and ensured stockroom organization.
 

● Resolved customer issues efficiently, enhancing loyalty and satisfaction.

● Contribute to strategic planning and execution of business Goal

● Identified areas for improvement in operations and development for customer satisfaction 
 

GXO LOGISTICS /Production Team Manager

November 2021 - August 2022

➢ Startup shift by briefing the team on any H&S/Engagement happening and request the KPI’s required for the day,

➢ Keen focus on H&S in the warehouse, converse with the Senior Leadership team on any improvement to be made.

➢ Change line layouts to aid with enhancing KPI’s.

➢ Train line leaders and develop them into strong team members.

➢ Yearly checks on SOP’s, update them if required to support on training.

➢ Communicate with the team regarding up-coming audits and the expectations required.

➢ Develop team members into step up’s to further progress them in their careers.

Mastwrs in Chemestry