About Ian Norman:
I am a Technical Business Analyst and Trainer, specialising in Process Automation.
I'm not looking for any job, I'm looking for the right job, working with like-minded individuals.
I am customer focused and able to bridge the gap between the business and IT.
I am a knowledge sharer and like to think my enthusiasm is contagious.
I have taken time out to get to grips with the ServiceNow platform with a view to making it my main focus going forward.
Experience
Historically, I have been a Technical Business Analyst and SME, specializing in Process Automation. I like to engage with the stakeholder to design, build, test, document, implement and train users on a given solution.
Now my focus is on ServiceNow, with the aim of using my experience to help customers make best use of the platform.
Education
In June 2023 I completed the Service Design & Management Bootcamp at Northeastern University of London, which is part of ServiceNow’s NextGen Professionals Program. I am also a ServiceNow Certified System Administrator.
I am currently working my way through various ServiceNow courses to further improve my knowledge of the platform, including Advanced Admin, ITSM, ITOM, CSM, Flow Designer, Scripting, etc.
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