Ibukunoluwa Ogunyemi

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty.

Customer Support Advisor

Cars45 [ 11/2020 – 03/2022] 

• Handling customer complaints; providing appropriate solutions and alternatives within the stipulated time frame.
• Following up and ensuring customers’ issues are solved and needs are met timeously.
• Building sustainable relationships and trust with customers through open and interactive communication.
• Marketing and educating customers on Cars45 products and services, functionalities, features for competitive advantage.
• Answering questions and handling complaints from customers regarding bills.
• Serves as the first point of contact for all customers, establish and maintain professional business relationships with customers to enhance business, image, and services
• Real directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints

Customer Service Executive

Sendbox Software Technologies Limited [ 11/2017 – 10/2020] 

• Built customers' interest in the products offered by the company which increased sales by 10%.
• Took full ownership of customer issues and ensured complete resolution of customer issues.
• Accepted inbound calls from clients and attended to issues and inquiries in a cautious manner.
• Provided advice and solutions in response to customers' inquiries, matched and promoted company services to meets customer needs and maximize business opportunities.
• Ensured customer satisfaction and provided professional customer support at all times. 
•  Effectively delivered sales pitch by applying the five-step pitch approach.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Bowen University [ 2013-2017] 
History and International Relations
Address: Osun State (Nigeria) 

Teessides University (2022-2024)
Middlesbrough
International Relations