Giuseppe Cannito

Driven operations and customer service leader with a proven track record in team management and project execution. Committed to fostering a collaborative culture that encourages open communication and drives innovation for sustainable growth.

Deliveroo, London — Compliance Team Leader (Global Rider Onboarding & Compliance)

April 2022 - Present

 

• Spearheaded large-scale global projects related to rider onboarding, compliance pipelines, and global standardisation.
• Collaborated with the Global Operations team and local markets to drive execution excellence, process improvements, and new compliance initiatives.
• Utilised analytics to identify areas for improvement, implementing innovative, data-driven solutions to enhance conversion and velocity of rider applicants.
• Improved communication processes, managed weekly planning, and ensured targets were consistently met.
• Analysed root causes of operational malfunctions, providing effective solutions.
• Directly involved in Rider Supply and Rider Compliance team processes.
• Established clear and efficient communication with key stakeholders.
• Championed rider advocacy, focusing on enhancing their overall experience with the company.
• Significantly impacted key metrics in Rider Operations, including compliance process adherence, quality scores improvement, and achieving optimal TP/person.
• Owned and managed complex projects, such as DAC7 compliance and Facial Recognition, to ensure compliance across all markets.

Amazon (Amazon Fresh) - London — Lead Operations Associate

December 2020 - April 2022

 

• Coordinated operations for the set-up and launch of the first "Amazon Fresh" store outside the USA.
• Adhered to strict safety and quality standards, ensuring daily operations ran smoothly.
• Demonstrated initiative in the absence of the manager, contributing to continuous improvement.
• Enforced health and safety rules, addressing any facilities-related problems through ticketing systems.
• Managed customer feedback and complaints professionally, ensuring a positive shopping experience.
• Conducted one-to-one meetings with store associates, focusing on individual development.
• Worked on secondment in L&D as Operational Trainer, creating training material, coordinating onboarding procedures, and training new associates.

Office Concierge (Based at Pinks Mews Estate), London — Building Administrator - Concierge

June 2020 - September 2020 (FTC)

Office Concierge (Based at Freshfields Bruckhaus Deringer), London — Floor Administrator - Receptionist

November 2019 - May 2020 (FTC)

Park Hyatt Hotel & Spa, Melbourne (AU)  — Guest Service Officer

November 2018 - May 2019 (FTC)

Club Quarters & The Grand at Trafalgar Square, London — Guest Service Manager

July 2017 - October 2018

Sapienza University of Rome, Rome, Italy —  Bachelor Degree

September 2009 - July 2014

Scienze Del Turismo, Course in Hospitality, Tourism, Arts & Literature.