Imad Ali

As an Administrator at New Capital Estates, I am responsible for managing the help desk operations, evaluating the costs and profits of over 50 properties, arranging urgent maintenance jobs, and dealing with customer complaints and queries. I have developed strong skills in communication, problem-solving, and data analysis, as well as proficiency in Excel and other software tools. 

I am also pursuing a Bachelor of Science degree in Economics with Business Management at the University of Westminster, where I have gained a solid foundation in economic theories, business models, and financial concepts. I have completed multiple job simulations in technology consulting, strategy consulting, and artificial intelligence, issued by Forage, to enhance my knowledge and skills in these domains. I am motivated to apply my learning and experience to the finance and consultancy industry, where I can contribute to solving complex and challenging problems.

Data Administrator 

• Responsible for day-to-day help desk operations for customers. 
• Evaluating weekly costs and profits of the rent accumulated from over 50 properties owned. 
• Arrangement of urgent maintenance jobs for tenants to ensure superior service is achieved. 
• Dealing with complaints/queries efficiently and thoroughly from a wide range of customers. 
• Liaising with both tenants and landlords to help resolve any outstanding issues. 
• Construction of a visual display for the advertisement of present properties for sale. 
• General maintenance of office – including replenishment of office supplies and cleaning duties on a weekly basis.

University of Westminster -

BSc in Economics and Business Management