Oracle certified customer care and billing system
About Imadeddin Jamali:
Lead and deliver smart meter enhancements projects, Oracle certified customer care and billing system (CC&B) with 14 years’ experience in Utilities. 7 projects CC&B implementations: Three Projects in UAE, two projects in KSA and two Project in United Kingdom. Currently in process of implementing Oracle Customer Cloud Services (CCS) in UK
Lead and deliver smart meter enhancements projects e.g. SMETS1& SMETS 2 implementations, SMETS1 Migrations and I&C Smart projects. Oracle certified customer care and billing system (CC&B) with 14 years’ experience in Utilities. 7 projects CC&B implementations: Three Projects in UAE, two projects in KSA and two Project in United Kingdom. Currently in process of implementing Oracle Customer Cloud Services (CCS) in UK
• 4 years’ experience in implementing and leading Smart meters projects for different energy suppliers in UK
• Experience in implementing all Oracle CC&B modules including Campaigns/Orders & The ‘V’ set-up (Contract Management), Billing, Metering, Field Orders, Payments, Adjustments, Credit & Collections and Case Management and To Do’s.
• Experience in creating and implementing the business processes around Oracle CC&B to assist clients transitioning to a new way of working
• Integration experience with legacy and third-party applications related to corporate ERP, CRM, Digital front end, customer communication channels, third party comparison sites payment processing, Smart message communication and market messaging.
• Integration experience with other Oracle products including but not limited to MDM, BI, Oracle Knowledge and EBS. • Understand full life-cycle IT implementation coupled with a strong understanding of the inherent business challenges and processes within those areas.
• Manage project tasks and resources to achieve the stated goals
Bachelor of Science (Honours) in Computer Science B.Sc. Punjab University, Pakistan from 2006 to 2010
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