Imole Oluyede

Dedicated and customer-focused professional with a strong background in customer service, hospitality, and administrative roles. Known for excellent communication skills, attention to detail, and the ability to manage multiple tasks in high-pressure environments. Adept at resolving customer issues efficiently and fostering positive relationships to ensure customer satisfaction. Seeking to leverage my diverse experience and strong problem-solving abilities in a Customer Service Advisor position.

Professional Experience

Customer Service & Till Operator
8OK Restaurant, Basildon
Part-time | 2018 - 2019

• Managed customer transactions with accuracy and attention to detail, ensuring smooth and efficient payment processes.
• Provided exceptional customer service, addressing inquiries and resolving complaints to enhance the dining experience.
• Assisted in kitchen operations, supporting a team-oriented environment and maintaining high standards of cleanliness and efficiency.

Catering and Hospitality Worker
Ronnie Gold Ltd, London
Part-time | February 2019 - September 2019

• Delivered high-quality service in various hospitality roles, including bartending, waitressing, and cashiering.
• Provided personalized service to guests at events, ensuring their needs were met and contributing to a positive experience.
• Developed strong customer service skills, with a focus on client satisfaction and service excellence.

Track and Trace Advisor
London
October 2021 - December 2021

• Assisted customers impacted by COVID-19, providing guidance and support in line with government guidelines.
• Addressed medical inquiries and offered clear, accurate information to alleviate concerns.
• Recognized as "Silver Star Caller of the Day" for consistently exceeding performance targets.

Administrative Clerk
Emergency Unit, University of Northampton General Hospital
Three Years (Annual 3-Month Rotations) | 2021 - 2024

• Facilitated patient management, ensuring accurate registration, triage coordination, and maintenance of confidentiality.
• Provided customer service support to patients and their families, offering clear communication and assistance.
• Managed data entry and administrative tasks efficiently, contributing to the smooth operation of the emergency unit.

Bachelor's Degree in Biomedical Science
University of Northampton
September 2021 - May 2024

BTEC National Extended Diploma Level 3 in Applied Science
Seevic College, Essex
September 2019 - May 2021

GCSEs
James Hornsby School, Laindon
March 2017 - June 2019