Iram Kamal

• Former key holder for the store and ensured the relevant store opening/ closure procedure is actioned cashing up and reconciling the till system
• Gave a personal welcome to the customers
• Presented, and highlighted our products and our commitments
• Built customer loyalty through an authentic and personalised experience
• Made sure that customers were always stocked to satisfy the customers desires

• Engage closely with customers to address any queries they may have, welcome them in the fitting rooms, and operate the cash register, all with a view to offering an outstanding customer service
• Deal with products deliveries and shipments, stock the floor, create visual displays and perform cleaning duties to present an appealing and easy-to-shop environment
• Comply with store policies and procedures to ensure smooth operations and minimise loss
• Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team
• Relay the voice of customers about products and services to company management to continue to make the business relevant for the customers 

• Opening and closing the Shop & the counter display
• Processing customer payments
• Addressing customer's complaints and inquiries
• Selling and Upselling Gelato & other products to our customers
• Providing advice and recommendations to customers
• Receiving, unpacking, and arranging new shipments from suppliers and vendors
• Assisting with shop audits

• Middlesex University (2022 – 2026)

BA Hons Accounting and Finance (currently studying)

• Leyton Sixth Form College (2020– 2022)

A-level Financial Studies

BTEC L3 Business |Studies

BTEC L3 ICT

• Eastlea Community School (2017 – 2018)

8 GCSEs (including Maths, English, Science)