Isra Ali

As a psychology graduate, I bring a strong foundation in human behaviour and critical thinking to the professional arena. While my academic background is rooted in psychology, I am enthusiastic about exploring diverse career opportunities, including administrative and IT roles 

Voluntary Panel Member
Barking & Dagenham Youth Offending Team
June 2021 - August 2022
Chaired panel meetings, offered guidance, and facilitated constructive discussions
Contributed to tailored intervention plans that aimed to steer young individuals away from the criminal justice system and towards a more promising future Collaborated with social and healthcare professionals to learn about support services

Test and Trace Customer Service Advisor
SITEL
July 2021 - February 2022
Provided vital information, guidance, and support to individuals seeking COVID testing and contact tracing services
Expressed empathy and maintained a calm demeanor during highly emotive interactions
Completed welfare checks to ensure clients' safety

Sales Assistant
Dorothy Perkins
January 2019 - May 2019
Effectively balanced work commitments with academic studies Consistently provided excellent customer service, ensuring high levels of satisfaction

BSc Hons Psychology - Brunel University London