Izabela Iljkic

Open to various new opportunities not only related to sales but other job roles fitting my profile(consulting, solutions,projectmanagement, PA or any other compatible fields). My intention is to find a role which would suit my personality and values and at the same time offer all my skills and knowledge to contribute to the organisation and its goals in the best possible way. I am also interested in different temporary projects/positions while I am looking for a new permanent job role. Open to positions requiring high % of travelling.

Highly educated and independent individual who has long experience of being involved in a wide range of sales and marketing activities across both traditional and digital channels (B2C and B2B). Previous work experience and education in consulting (MSc in Business Psychology) has contributed in developing skills necessary to determine, create and present best solutions for the company and clients. My results are mainly connected to developed digital knowledge and skills, great analytical and reasoning skills, communication skills, advanced computer literacy, outside of the box thinking plus creativity and curiosity that are necessary to bring something new that can differentiate the approach from other competitors. Capable of learning any new programme or job role with the right training easily.

I have the knowledge of proficient English, Croatian (native), Serbian and basic Spanish.

I have European and UK citizenship and a valid UK driving license.

Customer Service and Operations Executive - E commerce (Maternity cover) Visit Britain, London

2023 - 2024

This role involves supervising the operational delivery and customer service for the VisitBritain’s online shops to ensure that all activities (Customer Service, Projects, Finance and Warehouse Fulfillment) are performed accurately, to a high standard and in a timely manner whilst maximising sales and profit. Managing workflow processes, monitoring progress on specific tasks and collaborating with projects. Providing resolution to operational problems whilst adhering to corporate competencies. Contributing insights into the strategic direction of the E-Commerce department based on understanding of ecommerce processes.

Information Manager (Summer seasonal contract) 2023 - 2023 Croatian Tourist Board, Lun

Providing information about events and all other information related to Croatian coast and especially places on island Pag and town Lun.

Providing categorization information related to accommodation that are vacation rentals to hosts. Helping them advertising their properties aligned with the legislation.

Research Associate 2022 - 2023 London Business School, London

Conducting various tasks at London Business School related to research assignments, virtual lectures, training etc..

Travel Advisor Jet2 Holidays, London

2022 - 2022

Resolving all client enquiries related to their flights and holidays.

Arranging new holidays and flights for clients. Helping them find the best locations, hotels, transfers, flights etc..

Home based - phone communication with customers on a daily basis.

Translator/Interpreter The Big World, London Translating and interpreting for NHS, social services and other public institutions.

2020 - 2022

Lodging Partner Associate 2019 - 2020 Expedia, London

Completing 2 job roles which include daily correspondence with hotel partners that are key accounts at Expedia.

Exceeding customer expectation targets and achieving other relevant KPI's.

Lodging Partner Associate III's are key partners in responding to Hoteliers to solve issues related to inventory, financial support, products, rates and inventory, room types and rates plans and other key support drivers.

2. Lodging Content Associates onboard new hotel partners by adding room types and settings, property amenities, photos, videos, star ratings, and hotel data, all within a tight deadline. They also assist in updating content through operational case management.

Vacation Rentals Account Manager 2017 - 2019 External Contractor

Helping other hosts/clients to promote their holiday rentals by creating their online presence and educating them on how to use opportunities and online platforms to maximize profit. Resulted in a client profit increase at minimum of 20 % from their existing marketing plans.

Master of Science in Business Psychology/Consulting (with award merit) University of Westminster, London Modules:Management development, Facilitated decision making, Conflict resolution:Negotiation, MSc Business Psychology project, Team work for effective organisations,Organisational diagnostics: tools and approaches, Management of competency and skill development programmes.

September 2013 - November 2014

BSc Economics and Management (GPA 3.75) September 2007 - November 2011 Zagreb School of Economics and Management, Zagreb Modules:ICT, Mathematics, Statistics, International Economics, Business Finance, Management, Marketing, Managerial Accounting, Marketing Management, Information Systems Management, Strategic Management, Entrepreneurship, Business Ethics and Corporate Social Responsibility, International Finance and many others.

Applying Knowledge Management April 2016 University of Oxford, Oxford Stages of the KM cycle (vision and search, generation, acquisition, capture, transformation, transfer,

This resume is made with CVwizard.com. application) and assessing how they relate to the organisational performance.