Jaida-Phoenix Thwaites-Brown

Motivated and compassionate professional with strong customer support experience, seeking to begin a career in housing. Skilled in communication, problem-solving, and building trust with individuals from diverse backgrounds. Highly organised with experience in administrative tasks, data recording, and supporting people to access services. 

Joe & The Juice – Staff Manager (2024 – Present) 

• Support new team members with onboarding and training to ensure a safe and productive work environment.
• Foster a positive atmosphere through excellent customer service and adherence to safety guidelines.
• Contribute to creating a welcoming and safe environment for staff and customers.

T. Rowe Price EMEA Distribution – PR Assistant (2023 – 2024) 

• Supported team in organising communications, meetings, and PR activities, demonstrating attention to detail and confidentiality.
• Maintained reports and evaluated PR campaigns, promoting effective communication strategies.

City Gateway – IBM Ignite Programme Internship (October 2021 – November 2021) 

• Developed employability and soft skills, including communication, presentation, and teamwork.
• Gained insight into community engagement initiatives and supported youth development projects.

JDS – Striving for Excellence, Factory 15 - Voluntary Work Supporting Youth with Mental Health (2023 – Early 2025) 

• Volunteered with youth programmes aimed at helping young people with mental health challenges reintegrate into society.
• Provided mentorship, emotional support, and practical assistance, fostering resilience and confidence.
• Organised activities to promote mental well-being and social inclusion.

Barking & Dagenham Borough - Community Support Volunteer – (Since the Pandemic until late 2024) 

• Assisted community members in accessing necessities such as food, clothing, and healthcare services.
• Worked with local organisations to identify and address community needs, ensuring vulnerable residents received appropriate support.
• Acted as a liaison between residents and support agencies, promoting safety, well-being, and community cohesion.

Free2EmbraceMe – Coordinator/Administrator (May 2018 – March 2020) 

• Managed daily administrative tasks and supported event planning for community outreach activities.
• Ensured a safe environment for attendees by adhering to health and safety protocols.
• Maintained accurate records and digital communications to support community engagement.

Celebrity Creations – Events Volunteer (August 2019 & January 2020) 

• Supported event logistics, including customer engagement and logistics support, ensuring safety standards were met.
• Assisted in promoting community events and engaging with diverse audiences.

Access Creative College
Rock School Limited (RSL) Level 3 Extended Diploma for Music Practitioners(equivalent to 3 A-levels) 

Mossbourne Victoria Park Academy
7 GCSEs including Maths, English and Science