James Hetherington

Experienced and results-driven Learning and Development Specialist with 15+ years of expertise in designing and delivering high-quality training programs aligned with organisational objectives. Recognised for excellence in e-learning innovation, LMS optimisation, and applying data-driven strategies to achieve measurable growth. Proven ability to streamline onboarding processes, enhance learner engagement, and drive sustained performance improvements across teams and organisations.

KEY SKILLS

• Proficient in Articulate Storyline 360
• User Experience Design (UED)
• Learning Management Systems (LMS)
• Instructional Design
• E-Learning Development
• Continuous Improvement
• Change Management
• Project Management
• Data-Driven Decision Making
• Customer Experience Management
• Team Leadership and Development
• Induction Programme Development

E-Learning and Instructional Design:

• Developed interactive e-learning modules using Articulate Storyline 360, improving learner engagement and retention.
• Introduced innovative e-learning techniques that drove significant performance improvements.

Learning Management System (LMS) Management:

• Expertly managed LMS platforms to ensure intuitive access and tailored learning paths.
• Optimised LMS systems to align with evolving training needs, improving accessibility and efficiency.

Data-Driven Learning Strategies:

• Leveraged tools like Google Data Studio to track and evaluate training effectiveness, generating insights for strategic improvements.
• Automated processes like global training bookings, increasing operational efficiency.

Leadership and Team Development:

• Delivered bespoke training programs that enhanced management and team performance.
• Developed onboarding processes that reduced induction time by two-thirds, accelerating productivity.

Project Management and Stakeholder Engagement:

• Led training projects with clear milestones and outcomes, ensuring alignment with business goals.
• Collaborated effectively with clients, trainers, and stakeholders to deliver high-impact solutions.

Customer Support and Operational Optimisation:

• Managed global support teams, improving service quality through tailored training and process optimisation.
• Enhanced customer interactions and operational efficiency through innovative content and process improvements.

Additional Skills

• Proficient in user experience design, change management, and continuous improvement.
• Strong experience in project planning, induction program development, and team leadership.
• Adept at blending face-to-face, virtual, and e-learning methods to deliver comprehensive training solutions.

• ITIL Certification
• Wargrave Piggott School, 1995-1999: 3 A Levels