James Jack

I am a dedicated IT Support Specialist with a strong foundation in troubleshooting, hardware maintenance, and software configuration. My experience includes providing timely and effective support to end-users, resolving technical issues with clarity and patience. I am adept at managing user accounts, setting up networks, and ensuring system security. With a passion for technology and a commitment to delivering exceptional service, I strive to enhance operational efficiency and user satisfaction in every role I undertake.

I have extensive experience in IT support, specializing in diagnosing and resolving hardware and software issues, managing user accounts, and ensuring network stability. I am skilled in both hands-on technical tasks and customer service, consistently delivering efficient solutions and clear communication to end-users. My background includes working in diverse environments, adapting to various challenges, and continuously improving system performance and reliability.

I was pursuing a degree in Computer Science at London Metropolitan University, where I've developed a strong foundation in programming, software development, and IT systems. My coursework has provided me with hands-on experience in areas such as algorithm design, database management, and network security. This education has equipped me with the technical skills and knowledge necessary to excel in the IT field.