James Sanders

• I am an effective and articulate communicator and I approach new challenges with an open mind. 
• I am passionate about photography, music and current affairs. 
• I have a strong understanding of IT and Adobe software and I enjoy adapting my skills to various systems.

Airbase                                                                                                                       2021

Senior Airbase Marshall 

Whilst working at Airbase, I have progressed my role to a team leader position performing additional tasks and taking responsibility for the store and our team. 

• Monitoring reception and providing exceptional customer service. 
• Opening and closing the store and cashing the daily takings. 
• Delegating tasks to the team. 
• Maintaining stock levels through a variety of ordering platforms. 
• Maintaining a safe environment on the indoor inflatable park. 
• Ensuring hygiene standards are met.
• Performing general duties for the adjoining skate boarding park and café. 

PAM Group                                                                                                                            2020

Wellbeing Client Services

Working for PAM Occupational Health at their head office, I have predominantly worked for their Client Services department. 

• Responding to emails and booking appointments.
• Communicate any problems or change of appointments via phone or email to the clients. 
• Working closely with national accounts such as, ASDA, Department of Working Pensions, Her Majesty’s Prison and Probation Service and other national retailers. 
• Handling confidential documents, and accessing client's personal data whilst ensuring all GDPR standards are followed at all times. 
• Dealing with complaints from external employees and employers with a confidential approach and a professional manner.

Gladstone Brookes                                                                                                               2016-2019

Claims Manager

Working in an office as part of team in an administrative capacity.

• Handling client's requests over the phone, post and email correspondence
• Liaising with the Financial Ombudsman Service and other organizations to ensure deadlines are met
• Managing client's personal data
• Working under pressure and meeting targets as part of a team, as well as an individual, by managing and completing every client's case to a company and industry standard

Café Nero                                                                                                                               2014-2016

Barista

Working as part of a team in a very busy café environment.

• Delivering first class customer service
• I adapt my body language, tone and vocabulary to ensure I deliver a tailored service to each individual customer   
• Store champion for health & safety, food regulations, ensuring compliance with daily weekly checklists and audits
• Accurate and timely completion of all branch administration including stock taking, ordering, cashing up and banking
• Achieving sales targets for add on sales and repeat customers 

BTEC National Diploma in Business & E-commerce                                    A-A level Media Studies                                                                                            5 GCSE’s including Maths, English & Science