Jannat Suleman

I am a highly motivated and energetic individual who possesses excellent interpersonal skills and the ability to communicate effectively on all levels within an organisation. I have over 12 years experience in Customer service and 8 years in logistics. I have previously worked in Banking I am always open to new experiences and opportunities. I work well in a team I am passionate in providing customers a good level of service.

I have over 12 years experiance in customer services from banking for one of UK‘s largest banks to customer services in world leading hygiene company’s working along size logistics teams. 

Career History

March 2016 – Current Role - Essity , Customer Service Representative

Essity is a global hygiene and health company. My current role at Essity is as a customer service representative. My daily duties include, managing orders and billing for my allocated accounts. In this role, we liaise daily with our depots and Logistics teams (XPO, OLOF, Next Day service, Cammack and many more) for UK and European orders deliveries and collections working on timings vehicles and good customer service. Working on busydeadlines to ensure orders have been placed on the correct date/ time, working to my best ability to deal with discrepancy’s on orders/deliveries and ensuring POD’s are signed, logging complaints on the SAP system and leasing with the depot and suppliers if any quality issues.

In my current role, I always aim to deliver a high level of customer service on the phone when speaking to the customers responding efficiently in any emails. In this role, I have been working with multimillion pound customers from the NHS to the HM prisons, Starbucks and McDonalds’. We have had clients from different sectors from catering, hospitality, all across the board, My key skills in this roll are, working under pressure, analysing orders for any discrepancies, building good report with my allocated customers, investigating any complaints, working to help my team members on cover of accounts, working on my own initiative.

April 2015 – March 2016 Helpdesk co-coordinator -BrakesHelp Desk (logistics)

My duties at brakes included working on a busy logistics help desk leasing with depots up and down the county and clients to ensure deliveries have been scheduled and made in a professional suitable manner to multi million pound business e.g.: Frankie and bennies and all brands under Mitchell’s and Butlers. My role also consisted of daily / weekly reports, general administration, assisting clients with technical IT issues over the phone / mail and post, ensuring POD’s are signed any driver incidents are reported correctly.

Adult LiteracyLevel 2

Adult NumeracyLevel 2

Public Services  B-Tech National Level 3, 3 ‘A’ Levels

Certificate in Law