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Olubunmi John Olorunfemi

Olubunmi John Olorunfemi

IT Support Engineer

Technology / Internet

Luton, Luton

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About Olubunmi John Olorunfemi:

As a highly skilled and experienced IT support professional, I possess a strong understanding of computer systems, 
troubleshooting, and customer service. I am seeking a new opportunity to utilize my expertise and further develop my skills. 
With a well-organized, resourceful, and dedicated approach, I am committed to achieving goals and providing exceptional 
support to users. My attention to detail, analytical abilities, motivation, and team-oriented mindset make me a valuable asset to 
any organization. I am eager to take on new challenges and contribute to the growth and success of both my employer and 
clients.

Experience

June 2020 to Jan 2023
IT Support Engineer 
WhyteMax Integrated Services
•          Assisted clients with technical issues through various means of communication, including phone, email, and 
in-person
•          Diagnosed and solved problems related to hardware, software, and networks for clients
•          Installed and managed operating systems, including Windows and MacOS, for clients
•          Gave both remote and on-site support to clients
•          Administered Microsoft Active Directory, DNS, DHCP, and Group Policy for clients
•          Helped clients with virtualization technologies, such as VMware and Hyper-V
•          Tracked and resolved client issues using ticketing and inventory management systems
•          Offered backup and disaster recovery solutions to clients
•          Assisted clients with transitioning to cloud-based services, such as AWS, Azure, and GCP
•          Managing and maintaining the Microsoft 365 environment, Exchange, SharePoint, OneDrive, & Microsoft 
Azure including AD, Information protection, authentication & Cloud App Security

Automated system management tasks for clients using scripting languages, such as Python and Bash
•          Implemented security measures to protect client data

Education

University of Hertfordshire (UK) - MSC Computer Science (ongoing) Sept 2022- Sept 2023
•          Coursework in Legal and Ethical Practice
•          Coursework in Computer Architecture
•          Coursework in Programming and Program Design
•          Coursework in Operating Systems and Networks
•          Coursework in Software Development Exercise
•          Coursework in Multi-User Database Designs 
Osun State University, (Nigeria) - B.Eng. Civil Engineering

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