Jemimah Usoroh

Dedicated and versatile professional with over 4 years of combined experience as a library assistant, customer care representative, and Business Development Manager. Adept at leveraging healthcare expertise to enhance customer service, organizational efficiency, and community engagement. Proven track record in maintaining a welcoming and organized office space. Possesses excellent communication skills to effectively interact with diverse individuals.

 In my current role as a Receptionist at Morgan Spencer, I have developed strong organizational and communication skills. I am adept at handling administrative tasks such as data entry, document preparation, and maintaining an organized office environment. My experience in managing incoming calls, scheduling appointments, and providing excellent customer service has equipped me with the skills necessary for handling a variety of tasks efficiently. 

As a Business Development Manager at Executive Guards Limited, I honed my staff management, negotiation, and contract administration skills. Achieving and exceeding sales quotas, maintaining client relationships, and implementing effective marketing strategies have been integral parts of my role. These experiences have given me a keen understanding of project financials and external contract management. 

My background as a Health Care Assistant at Nurseplus demonstrates my dedication to providing excellent customer service in a healthcare setting. I possess critical thinking and problem-solving skills, and my commitment to hygiene, health, and safety is evident in my day-to-day tasks. These experiences have further enhanced my ability to handle diverse responsibilities, including those related to customer service and administrative tasks.

 In my roles as a Library Assistant at Brent Library and GLL Library, I developed administrative proficiency, record keeping skills, and the ability to engage with a diverse community. These experiences have strengthened my customer service excellence, teamwork, and collaboration skills.

Additionally, my educational background in Economics and Business from Birkbeck, University of London, and completion of the Care certificate from CPD Online College provide a solid foundation for any role. I possess comprehensive IT and communication skills, along with my experience in busy working environments. 

I am currently studying my masters programme in Business Analytics. 

Dedicated and versatile professional with over 4 years of combined experience as a library assistant, customer care representative, and Business Development Manager. Adept at leveraging healthcare expertise to enhance customer service, organizational efficiency, and community engagement. Proven track record in maintaining a welcoming and organized office space. Possesses excellent communication skills to effectively interact with diverse individuals.

 HIGHLIGHT OF SKILLS 

 Staff Management  Planning, Organisation and Time Management  Customer service excellence  Critical, Analytical and Numeracy Skills  Complex Problem-Solving Skills  Hygiene, Health and Safety  Technology and IT skills  Administrative proficiency  Contract administration  Record keeping and documentation.  Interpersonal skills  Excellent communication  Teamwork and Collaboration  CPR and First aid treatment 

EXPERIENCE Morgan Spencer (UK)- Receptionist October 2023 - Till date 

 Greeting and assisting visitors, ensure a positive first impression and providing relevant information.  Managing incoming calls, directing them to appropriate personnel and handling inquiries.  Scheduling and coordinating appointments, meetings, and conference room reservations.  Maintaining a neat and organized reception area, ensuring a professional and welcoming environment.  Handling incoming and outgoing mail, packages, and deliveries.  Assisting with administrative tasks such as data entry, filing, and document preparation  Preparing reports, documents, and presentations using MS Office Suite.  Handle office supplies procurement and maintained inventory.

 Executive Guards Limited (Nigeria)- Business Development Manager January 2020 - October 2023 

 Organised meetings, created agendas, took minutes and sent those updates to the team.  Established and maintained relationships.  Negotiated, liaised and closed sales.  Exceeded monthly, quarterly, and annual sales quotas set.  Provided sales support for new and existing clients.  Monitored competitive activity and market conditions to provide feedback to management.  Developed and implemented new marketing strategies.  Increased customer satisfaction rate  Lead planning, strategy, proposal process, and bid preparation.  Managed project financials including setting up of new vendors, raising purchase orders, managing expenses and processing invoice.  Experience of managing the administration of external contracts

 Nurseplus (UK)- Health Care Assistant (Contract) June 2019 - Nov 2019 2 

 Effectively communicated appropriate information to patients, carers, family and colleagues.  Supported nurses and doctors in patient care (non-clinical and infection control tasks)  Updated and maintained accurate patient records of all patients encounters in line with patient’s guidelines.  Recorded and monitored service users’ clinical observation.  Maintained accurate and timely service users records according to trusts policies.  Recognised and responded to challenging behaviour in line with training and trust policies and sought guidance from senior health care workers.  Recognised, valued and acknowledged the importance of maintaining the respect, equality and dignity of service users.  Provided hands on care, support and medication support to service users. 

Brent library (UK) – Casual Library Assistant Dec 2017 – Nov 2019 

 Maintained information kiosk and bulletin board in the library.  Performed routine library services such as checking out books, periodicals, and other materials.  Established and maintained digital account records within circulation databases.  Answered enquiries using IT based research tools and the internet.  Operated all ICT facilities, equipment, and services in the hub library.  Delivered reader development initiatives and activities in hub and community libraries.  Undertook clerical and office tasks like filing, photocopying etc.  Supported children and young people’s reading and information needs.  Prepared stock for the shelves, shelving and shelf tidying, and repairing books.  Handled payments, including cash, in relation to fines and/or services.  Registered new users and maintained the record of existing users. 

Greystar – Chapter Living Islington (UK)– Customer Service Officer Sept 2018 – Oct 2018

  Maintained healthy relationships with customers and managed official correspondence.  Provided technical help to colleagues and residents when needed.  Facilitated stocktaking, cashing out and conducting contract reconciliation.  Responded to inquiries at the desk, over the phone and by emails.  Provided excellent customer services and IT services to residents.  Conducted viewings and advertising of available rooms to prospective students.  Assisted managers with various assigned tasks and trained new workers.  Handled cash.  First point of contact for financial service students.  Issued parking permits, keys and fobs, access to residents.

 Kids with a Vision Foundation (Orphanage) (Nigeria)– Volunteer Nov 2018 – April 2019

  Facilitated, organised and advertised events for the foundation.  Supported the kids in carrying out specific tasks and assigned projects.  Created interesting programs and activities for the kids.  Assisted fund raising activities in the orphanage and raised reasonable funds. Performed administrative functions which led to achievement of goals.

 GLL Library (UK) – Causal Library Assistant Dec 2016 – Oct 2018 

 Assisted individuals with instructions on computer technology.  Provided quality customer service regarding the circulation of library resources.  Carry out day-to-day processes required to maintain the stock in both hub and community libraries. 3  Offered technical support for customers with computer software questions.  Participated in programs, events and training sponsored by the library.  Maintained cash drawers, processed and generated reports.  Welcomed and engage customers in library spaces and community settings. 

Queen Elizabeth Centre (UK) – Waiting staff Sept 2015 – Jul 2016 

 Always provided excellent customer service to improve customer loyalty and retention.  Greeted and seat customers, provided a positive first impression.  Took and accurately relay customer orders to the kitchen.  Ensured prompt and efficient food and beverage delivery to tables.  Knowledgeably described menu items, answered customer inquiries, and made recommendations.  Handled customer payments, processed transactions, and provided excellent service recovery when needed.  Collaborated with team members to maintain a clean and organized dining environment. 

Homestore (UK) – Sales and Customer Service Assistant Jul 2015 – Dec 2016 

 Maintained a friendly, calm and positive demeanour when handling complaints.  Worked to ensure all individual and team targets were met.  Unpacked delivery and arranged collection of goods. 

EDUCATION 

 CPD Online College- Care certificate November 2022  Birkbeck, University of London – BSc. in Economics and Business October 2014 – Nov 2019  Queen Mary University of London – International Foundation Programme Sept 2013 – June 2014