Jenni Thynne

Detail-driven Project/Change professional offering 20+ years’ experience of high-quality administrative support, data handling, process improvement and stakeholder communication in complex, regulated organizations. Calm, organised and service‑oriented, I’m confident with Microsoft Office, databases and office systems, with a strong track record for accurate record‑keeping, meeting/room coordination, and producing professional written communications. I work well remotely, manage competing priorities reliably, and bring an empathetic, emotionally intelligent, respectful and non‑judgemental approach.  Also with long experience in process improvement, I love to solve problems, blending knowledge of proven best practice with value-adding pragmatism. I am now available for part time opportunities to either mentor out my change management expertise as a freelance coach; or add value through my more general business skills. 

Specific Competencies

• change management toolset introduction
• delivery of change into ‘business as usual’ alongside impacted colleagues & project team
• communication & stakeholder management
• change management capability development
• formation and ongoing leadership of a Change Management Community of Practice
• business strategy development and translation into deliverable change
• change management mentoring & coaching

General Business Support Skills

• excellent verbal and written communication skills
• well organized and manages actions through to completion by deadlines
• great summarizing skills - identifies key information and issues quickly – keen eye for detail
• confident and influential across all levels
• well honed administrative skills, using all standard IT tools
• strong ability to design streamlined processes
• clear thinker who analyses gaps and finds solutions

Certification / Education 

1. APMG Registered Change Management Practitioner certification (2015)        
2. Lean Six Sigma (2010)  (Green Belt exam passed)
3. Quality Working (2006)
4. Managing with Impact (2005)
5. Prince2 Foundation Certificate in Project Management (October 2004)         
6. ITIL Foundation Certificate in IT-Service Management (October 2003)           
7. Certified Lotus Professional (Notes R5 July 2002)                                             
8. Educated in New Zealand. Degree: BA, University of Waikato 1977

Fluent French - Basic German