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Northampton
Jenni Parker

Jenni Parker

Customer Service and Administration Professional

Retail

Northampton, Northamptonshire

Social

About Jenni Parker:

Friendly, reliable and hardworking professional with over 10 years’ experience supporting people and managing busy services in the charity sector. Skilled at providing excellent customer service, organising systems and events, and working calmly under pressure. Quick to learn, confident using IT, and equally comfortable working in a team or independently. Now looking for a customer-facing or administrative role where I can put my communication, organisation and people skills to good use.

Experience

Employment History

CEO, Good Vibrations – Charity supporting people in prisons and secure hospitals

March 2024 – Present

  • Oversee day-to-day operations, administration and finances for a small team.
  • Provide support and clear communication to staff, volunteers and partner organisations.
  • Manage budgets, schedules, and reports to ensure smooth running of the charity.
  • Handle enquiries, organise meetings and events, and produce documents to a high standard.

Operations Manager, The Oasis Partnership – Health and Wellbeing Charity

April 2022 – March 2024

  •  Managed the setup of a busy community hub supporting over 200 people per month.
  • Oversaw a small team, ensuring excellent service delivery and friendly, efficient support.
  • Managed budgets, processed funding applications and maintained accurate records.
  • Dealt with a wide range of people daily – building trust and resolving queries promptly.

Head of Programme Delivery, Fine Cell Work – Prison arts charity and social enterprise

October 2015 – April 2022

  • Supported volunteers and participants across 30+ prison and community projects.
  • Organised schedules, training and communication between multiple sites.
  • Handled enquiries, data and reporting with attention to detail and confidentiality.
  • Worked directly with people from diverse backgrounds, always showing patience and respect.

Earlier Roles (2010–2015): Service Delivery Manager at Aurora Project Lambeth; Volunteer Relationships Executive at The Great Generation; VCQA Officer at Volunteering England.

Education

BA (Hons) Music Industry Management & Popular Music – Buckinghamshire Chilterns University College

Emerging Leaders of the Third Sector (Clore Leadership Programme) – 2021

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