Jennis Slater-Martin

Experience

Auxillisis Services Limited, Head Office | Peterlee | 01/2024 - Present

Successfully coordinated the collection and delivery of vehicle hires, ensuring timely and efficient service for clients.

Facilitated the issuance of European Green cards for clients seeking to take their vehicles abroad, demonstrating proficiency in navigating international regulations and paperwork.

Established efficient runs for drivers across the south of England, optimising routes to minimise travel time and maximise productivity.

Coordinated RAC recovery services for clients, ensuring prompt assistance in case of vehicle breakdowns or emergencies.

Conducted administrative tasks with precision and accuracy, maintaining detailed records and ensuring compliance with company policies and procedures.

Auxillis Services Limited: 22/05/202 3

Portsmouth Hampshire. Taking inbound and outbound calls 

Logging clients claims.

 Resolve complains.

Working toward KPI

Administrative duties

Arranging collection and delivery of hire vehicle

Administration Assistant, 01/2019 – 05/2023

GBS UK Immigration - Portsmouth, Hampshire 

Answer and direct phone calls

Organize and schedule appointments.

Write and distribute email, correspondence memos, letters,

Dealing with queries on the phone and by email

Managed incoming and outgoing calls for busy office.

Managing diaries

Arranging post and deliveries

Scanning documents, filing document

Taking payment

Uploading documents to the Home Office / UKVI

Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.

Maintained detailed administration and office procedures to improve accuracy and efficiency.

Answering question regarding their Visa application, progress and inform client where their Biometric Card has arrived.

Assisting client with their applications notifying the United Kingdom Borders Agency (UKBA) of a change of address.

Assisting with applications for extension of Temporary Admission

Assisting with applications for permission to work.

Assisting with applications for someone granted Humanitarian Protection/Exceptional Leave to Remain Applications for entry clearance, Leave to Enter or Further Leave to Remain

Assisting client with visa application, online and face to face.

Scanning of document including answering calls.

Training OISC level 1 trainer advisor working under supervisor supervision. 

Customer Assistant, 06/2018 - 09/2019 

Waitrose - Portsmouth, Portsmouth 

Greeted customers and provided excellent customer service. 

Followed food safety procedures according to company policies and health and safety regulations.

Maintained high standards of customer service during high-volume, fast-paced operations.  

Maintained sales floor stock levels through consistent monitoring and regular replenishments. 

Carried out regular quality checks to ensure displayed products were in good, saleable condition. 

Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. 

Managed customer complaints with prompt, mutually beneficial resolutions. 

Recorded and processed customer data accurately. 

Processed customer correspondence, reducing communication delays for improved client satisfaction ratings. 

Adhered strictly to policies and procedures for continued company compliance. 

Fleet Associate, 10/2013 - 04/2018 

Inchcape Fleet Solutions - Portsmouth, Hampshire 

Reviewed files, records and other documents to obtain information and respond to requests.  

Answered customer telephone calls promptly and in an appropriate manner and being the first point of 

Contact to arrange vehicle booking. 

Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction and 

Managing inbox of queries from internal and external customers 

Alerted customers on regular update on their vehicle as well as proving ETA and contacting Garage giving. 

Garage authorisation to carry out work. 

Determined customer needs by asking relevant questions and listening actively to the responses.  

Handled all customer relations issues in a gracious manner and in accordance with company policies. 

Communicated effectively with customers on future problems and repairs that might need to be.  

Addressed when service and MOT being carry out by the garage. 

Loaded and unloaded the V-5 document for garage and insurance companies. 

Telematics Adviser, 10/2011 - 10/2013 

Capita Insurance - Portsmouth, Hampshire 

Tracked the progress of all outstanding insurance claims. 

Evaluated the accuracy and quality of data entered into the agency management system. 

Finalised sales and collected necessary deposits. 

Making med-term adjustment to policy, and process of changing vehicles as request by policy holder 

Contacting customer for missing payments 

Reported policy changes and company conditions affecting customer satisfaction. 

Conducted annual reviews of existing policies to update information. 

Kept clients well-informed of claim updates and case progress. 

Processed inbound customer calls promptly to meet call-handling timeframe targets. 

Determined insurance cover level and relevance for accurate claim assessments. 

Documented details about property construction methods and materials to facilitate accurate assessments. 

    Voluntary work at BID for Immigration Detainees (Portsmouth) 2012 for a period of         6 months. 

       Duties included:

     Responding to incoming calls when the telephone lines are open. 

    · Making calls to a wide range of people in order to collect information for bail hearings (for example, solicitors, detainees, detainees’ friends and family, the Home Office)

 · Keeping accurate case records (which involves recording all calls made and received on client’s file and recording all action taken.)

   · Sending out letters and information to detainees.

   · Drafting letters to support applications for release

.  · Undertaking research to support bail applications. 

· Supporting detainees who are preparing their own bail applications using the BID self-help     book, how to Get out of Detention. 

· Administrative tasks, such as dealing with incoming mail or inputting case records into database. 

Service Professional, 07/2007 - 10/2011 

Listening Company - Portsmouth, Hampshire 

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment

Effectively managed a high volume of inbound and some outbound customer calls.

Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.

Addressed and resolved customer product complaints empathetically and professionally.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Taking direct debit details and re-booking installations for customers who have cancelled.

Updating customer accounts and recording and maintaining data on spreadsheets.

Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Worked with call handling technology to respond to increased customers within target timeframes.

Managed high-volume customer queries simultaneously through effective multitasking.

Recorded and processed customer data accurately.

Followed up on unresolved customer issues to research and correct problems.

Employed active listening and product expertise to successfully resolve inbound queries.

Listened actively to offer accurate information and best solution to their needs.

Obtained feedback from customers to improve service experience.

Answered telephone calls per day with professionalism.

Handled in-person, email and mailed correspondence.