Jesly Marsha

A proactive, customer-focused, and confident individual with experience of successfully working in retail, education, and the health and social care sector. I possess well-developed skills in forming trusting relationships with customers and colleagues, and I am confident with responding to customer needs in a timely and personable manner. I am motivated to secure part time customer service employment alongside studying my master’s in healthcare management with Northumbria University. I am a confident leader, and I have excellent listening, organisational, and communication skills. I have experience of successfully meeting deadlines and exceeding targets, and I am a confident problem-solver with high attention to detail. I have strong digital skills and a positive attitude, and I am committed to providing high quality customer service

Retail Sales Assistant                                                                                  May 2009 - July 2009

Pantaloons Fashion Clothing, India

• Provided friendly, attentive, and attentive customer service, ensuring customer satisfaction. 
• Confidently assisted customers with clothing selection by offering styling suggestions to enhance their shopping experience.
• Paid high attention to detail when processing cash and card transactions.
• Retrieved items from the stock room when required.
• Replenished stock daily and ensured it was properly presented on the racks/displays.

MSc Healthcare Management                                                                             2024 – Present 

Northumbria University, Newcastle upon Tyne, UK