Jessica Ogrady

I have been in my role for 12 years. During my time, I have lead projects and have supported with services that provide wellbeing and life skills of people, helping them to better deal with challenging and stressful situations in everyday life. I am a positive, empathetic and enthusiastic team member,  I am always keen to learn new processes and skills that not only support my career, but also my own life skills.

My previous duties involved the following:

Deputise in the absence of the Manager liaising with members of staff as necessary. 

Provide line management, including regular check ins, absence management, annual leave, and development plans. 

Coordinate the centre’s activities in liaison with the Centre Manager, staff, and outside organisations and attend such activities as required. 

To identify as a key stakeholder to represent the regional Centre in organisational projects providing a collaborative link between departments. 

Work alongside the Volunteer Manager overseeing the line management responsibilities of the volunteer’s and working with the team regarding the day-to-day supervision of the volunteers. 

Providing all administrative support to the Centre and the Centre Manager. 

Accounting for the centre’s finances, maintain stocks and a stock control system in collaboration with procurement and provide monthly expenditure reports/summary sheets for the Centre and credit cards. 

Processing of visitor credit/debit card transactions via the PDQ machine and production of end of day and monthly accounts as well as managing and processing donations and centre income. 

Responsible for providing effective regular reports to the Centre Manager; to include information necessary for monthly and strategic reporting and to identify trends and themes relevant to your area of work. 

Providing significant contribution to the implementation of the company's strategic plan for the development and delivery of its programmes. 

Being the first point of contact and provide a friendly, courteous, informative, and welcoming to partner organisations and all visitors to the centre and whilst out visiting external establishments. 

Providing excellent customer service to visitors, supporters and clients and engage them in the organisation at every opportunity, maintaining relationships with existing supporters and forging new relationships with potential supporters. 

Assisting in the delivery of the organisations programmes.

Working alongside the PR and Digital teams to collate and create media content for internal and external use whilst ensuring appropriate and effective use of all media adhering to strict guidelines. 

Responsible for ensuring safeguarding policies are adhered to. 

Level 2 English Functional Skills

Mental Health First Aider

First Aider

IOSH Managing Safely

Enhanced DBS

Currently completing Team Leader or Supervisor - Level 3 Standard and Functional Skills Maths Level 2