Joanna Ozog

I am a customer oriented and highly motivated individual who can provide a high level of administrative support to enable the smooth running of a busy environment. I think of myself as a committed team member, who uses high standards of communication to establish interpersonal relationships. I am capable of working without supervision and willing to assume additional responsibility when necessary. I am keen to complete tasks to the best of my ability and when completing tasks, I use my own initiative and judgement to complete correctly and on time. I have outstanding literacy and numeracy skills, I also have an excellent telephone manner and am fluent with Microsoft office software. I thoroughly enjoy interacting with customers, colleagues and members of the public and aim to meet the highest possible standards of customer care. Speaking fluent Polish and English. I aim to take my experience forward with a company that offers excellent opportunities for personal and professional development. 

CH&CO Catering - Full Time Group Administrator & Supervisor     2015-2018

• Offering a warm and friendly welcome to visitors front of house
• Receiving and redirecting telephone calls
• Processing all invoices and credit notes – Enterprise systems
• Cash reconciliation and banking duties
• Creating sales reports in Excel format
• Development of menu documents and processing
• Supervision of retail floor staff
• Supply chain engagement

Integral UK Ltd – Construction Projects admin assistant     2018 – 2020 

• Assisting the construction projects team
• Compilation of health and safety files
• Production of maintenance completion reports
• Taking minutes during internal and external meetings
• Raising purchase orders using Vixen software
• Personal assistance of project management and quantity surveyors

NMCN – Street Works Co-Ordinator  2020 – Current

• Working with Symology software to raise street works permits to be submitted to local authorities 
• Raising street works permits with local authorities
• Liaising with council to sign off works permits
• Providing progress updates to client
• Developing drawings/maps for operatives to work from
• Monitoring department email inbox

Technical school, major in Hotel and Catering Studies A-level         2000 - 2005

Trinity College - London Level 1 

Customer Service Training in restaurants, hotels and travel agents

Qualifications:

Customer Services Level 3 

Information Technology Level 1

NVQ Level 2 food and drink service Working Safely

Quality Through Hygiene 

CH&CO Allergy Awareness