Joel Joseph

I come from a mix of tech, service, and hands-on experience that shaped me into someone who loves both people and problem-solving. From developing websites that boosted traffic, to helping teams fix their IT issues, to working in fast-paced customer roles — I’ve learned how to adapt, learn quickly, and bring a positive mindset wherever I go.

Today I’m building my career in the UK, aiming for roles that blend technology, communication, and real human connection. I believe in continuous improvement, clear communication, and staying curious.

IT Support Developer with hands-on experience in web development, troubleshooting, and improving digital workflows. At Brothers Enterprises (Mumbai), I designed, built, and maintained a responsive company website that enhanced user experience and supported business visibility. I implemented SEO best practices that increased organic traffic and strengthened the company’s online presence.

In my IT support role, I provided day-to-day technical assistance to staff, resolving hardware, software, and network issues with efficiency. I trained team members in essential IT troubleshooting, which reduced downtime and improved overall productivity. I’m comfortable working across front-end web technologies, CMS platforms, and common workplace IT systems.

I bring a strong mix of problem-solving, communication, and technical adaptability. Now based in the UK, I’m developing my career in roles involving technical support, digital operations, and customer-focused technology solutions.

MSc Advanced Computer Science – University of Strathclyde, Glasgow (2023–2024)
Graduated with Merit. Focused on cloud computing, distributed systems, mobile applications, and information retrieval. Strengthened skills in software architecture, system design, and advanced programming through hands-on academic and project work.

Bachelor of Computer Applications (BCA) – Bharathiar University (2019–2022)
Graduated with Distinction. Built a strong foundation in data structures, cloud applications, big data analytics, and data warehousing. Gained practical experience in programming, databases, and software development fundamentals.