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Jon Spurr

Jon Spurr

Retail Management

Retail

Leeds, Leeds

Social

Services offered

Deputy Manager July 2023 - January 31st 2026 (redundancy) • Successfully led and motivated a retail team to deliver outstanding customer service, driving consistent sales growth and improved colleague engagement. • Implemented performance management and coaching strategies that raised team productivity and reduced underperformance. • Maximised sales and profit through effective stock availability management and efficient use of systems. • Developed and promoted talent within the team, with several colleagues progressing into management roles. • Regularly deputised for the Unit Manager, ensuring smooth operations and full compliance with safety and company standards

Team leader
Retail manager
Performance management
Customer service
Sales growth
Approximate rate: £ 14 per hour

Experience

• Led and developed high-performing retail teams driving engagement, accountability, and consistent delivery of excellent customer experiences across various B&Q stores. • Managed the full colleague lifecycle, including recruitment, onboarding, coaching, performance management, and career progression. • Proactively addressed underperformance through coaching and support, while identifying and developing talent into leadership roles. • Built a collaborative and inclusive team culture, strengthening colleague voice and motivation. • Used trading data and customer insight to maximise sales, optimise stock availability, and increase profitability. 

 

Education

Various work based qualifications included completed apprenticeships

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