Jonell Job

I am an Experienced Operations and Service Delivery professional with over 20 years of experience supporting high-volume operational environments across healthcare, public services, education, and customer service organisations. Proven track record in team coordination, operational planning, facilities management, and customer service delivery. Im Skilled in managing complex appointment scheduling, workforce rotas, and operational reporting while ensuring service delivery targets are met. Recognised for strong organisational skills, the ability to resolve operational challenges quickly, and for supporting management teams to maintain efficient and compliant service environments.

• Successfully coordinated operational scheduling and service delivery within a high-volume PIP assessment centre, supporting healthcare professionals and ensuring appointments ran efficiently.

• Supervised and supported site coordination teams, improving operational consistency through regular 1-to-1 meetings and rota planning.

• Maintained operational reporting and performance tracking, ensuring accurate monitoring of aged cases, assessment slots, and service delivery metrics.

• Oversaw health and safety compliance and facilities operations across multiple service environments.

• Consistently managed complex customer enquiries and service issues, maintaining high standards of client service in demanding environments.

Core Skill

Operations Coordination

Service Delivery Support

Team Supervision & Staff Support

Workforce Planning & Rotas

Diary & Appointment Management

Facilities & Site Management

Health & Safety Compliance

Operational Reporting & Data Tracking

Customer Service Management

Stakeholder Communication

Administrative Leadership

Problem Solving & Decision Making

Mandatory training courses with previous company