Josette Sandbrook

Experienced Sales Administrator. Process online, phone & in-person sales orders in a fast-paced, professional manner. Updating database with new & accurate information. Solving queries in a quick and positive manner. IOSH certificate. First aider. Fire warden. DSE & ladder trained. Experienced in: Microsoft Word, Outlook, Excel, PowerPoint, Adobe, eCopy, Bluebeam Revu & Blindata. Always looking for a new challenge to expand my knowledge further.

Career History

Capricorn Contracts – Sales Administrator (31/01/2022-present)
Unit 21, Parkgate Shopping Centre, Shirley, Solihull, B90 3GG
- Receive & process sales orders online and over the phone
- Process payments
- Check accuracy of orders
- Solve queries in a quick and positive manner
- Maintain sales records
- Issue invoices
- Liaise with manufacturing team
- Reception duties – take/transfer phone calls and take messages
- Create & issue purchase orders
- Adding and updating records to database 
- Process incoming and outgoing post
- Reprographics.
 

Shakespeare Martineau – Office Support Assistant (16/04/2018-04/02/2022)
2nd Floor, Radcliffe House, Blenheim Court, Solihull, B91 2AA
- Reprographics
- Transferred data to/from case management/removable media
- Distributed incoming mail & deliveries
- Franked outgoing post & arranging couriers
- Client service
- Moved/organised office equipment/furniture
- Retrieved/sent files to/from offsite storage
- Ensured good office housekeeping
- Ordered consumables/replenishing stock
- Identified health and safety issues/building maintenance
- Prepared new starter equipment & inductions
- Supervised contractors/building management
- Assisted reception & finance
- Assisted Private Client admin team.
 

Oxfam – Voluntary Deputy Manager (02/06/17-30/08/17)
189 Stratford Road, Shirley, Solihull, B90 3AU.
- Customer service
- Cashier
- Trained volunteers
- Created window displays
- Administrative duties
- Monitored quality of stock
- Drove sales targets
- Good communication with staff/volunteers/customers
- End-of-day/week till cash up and banking
- Queries dealt with in positive/quick manner.
 

Finest Catch – Waitress/Barista/Bar-Maid/Dessert-Artist/Cleaner  (19/08/15-01/12/16)
The Finest Catch Shirley, 1097 Stratford Road, Shirley, Solihull, B90 4EB.
- Customer service
- Cashier
- Greeted customers and took their order
- Made alcoholic, soft & hot drinks
- Queries dealt with in positive/quick manner
- Cleaned/relayed tables
- Made desserts
- Cashed up till at end of day.
 

Asda – Home Shopper (17/07/2014-23/08/15)
Asda Shirley Superstore, Parkgate, Stratford Road, Shirley, Solihull, B90 3GG.
- Customer service
- Cashier
- Imputed daily e-commerce B2B data
- Contacted customers
- Solved customer queries
- Cashed up till at end of day.
 

Oxfam – Volunteer (02/10/13-30/08/17)
189 Stratford Road, Shirley, Solihull, B90 3AU.
- Customer service
- Cashier/Cash/card handling experience
- Interacted with customers
- Sorted stock.

University of Wolverhampton: 2010-2013
- BA(Hons) Degree: Creative and Professional Writing and Media and Communication Studies: 2.1.

Stratford-upon-Avon College: 2007-2010 
- A2 Level: English Language/Literature, Media Studies and Photography: B
- Key Skills ICT: Pass.

Ninestiles School: 2002-2007
- GCSE: Maths, English, History, Art, Textiles and RE: B
 - GCSE: Science: C
- GNVQ: ICT: Merit.