leanne haines

Career Goal: A bright and enthusiastic individual, highly motivated and eager to

advance a career in a challenging environment. Having worked within different

departments, I am ready for a new challenge

Sales support executive 

Within this role my main duties involve:

• Conducting scheduled calls to customers to take orders and maintain

relationships

• Maximising on product sales and identifying any opportunities or risks
• Making outbound promotional calls to existing customers
• Supporting the BDM team with their customer base
• Communicating and report all competitor market place activity to the management

team

• Attending trade shows with the key account managers to meet my account base and

maximise sales

support coach 

Within this role my main duties involve:

• Working in collaboration with L & D, Quality and Team Managers to identify any

areas where training needs are required

• Deliver the on-boarding road map for new employees, maximizing engagement and

coaching

• Deliver coaching workshops in small groups to up-skill on any process,

legislation or contract changes

• Assess and analyze reports and data to identify any trends, recurring issues and

opportunities for improvement

• Provide robust and timely feedback and provide support and coaching to ensure

KPI's are being adhered to

Team Leader 

I was responsible for looking after a team of new starters while they are

in their training. I am very passionate about people development and I feel this

role allows me to use the knowledge and skills I have gained from the contact

centre and previous roles to support the new starters. My main duties in the role

include the following

• Identifying skill gaps and providing 121 training where required
• Supporting and motivating the team to achieve their KPI’s
• Providing new starters with constructive feedback to help them Improve
• Supporting the Contact Centre Management team with the day to day running of the

floor

• Delivering returns to works and probation reviews

11 GCSEs A - C

NVQ level 2 - Team leading