Joshua Cowans

October 2019 - current

Executive Logistics Coordinator

GXO 

• Booked and arranged stock to be delivered via courier for 5 large depots in the South of England
• Prepared and maintained comprehensive reports for tracking and monitoring shipments.
• Liaised with couriers to ensure timely and accurate deliveries.
• Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
• Implemented cost-effective solutions to streamline logistics operations.
• Investigated shortages, overs and damages of shipments.
• Resolved issues during shipping, communicating delays to relevant individuals.
• Collaborated with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in case of shortages, to minimize negative impacts on business.
• Debriefing all drivers to ensure work was completed correctly and on time.
• Checked all costs were correct before sending on to the PO team.

November 2016 - October 2019

Dog Behavior and Welfare Assistant

Dog Trouble Ltd 

• In this role I specialize in improving the behaviour of both client's dogs and rescue dogs
• This role involves monitoring how they interact with other dogs, humans and their environment and finding out their instinctual responses and learning methods
• The role also involves looking into any possible medical issues that may affect the dog's behaviour and to use positive training methods to work through their fears and anxiety that often lead the dog to become aggressive.

March 2015 - November 2016

Account Manager

BT 

• I worked within the Sales Team making outbound calls to local businesses in the Thames Valley area
• This involved upselling a wide variety of BT products to existing customers whilst also managing their accounts, making sure the services were fit for purpose and running smoothly.

January 2014 - March 2015

Broadcast Technician

AKA Broadcasting 

• My role involved wiring broadcast stations, music studios, home cinemas and exhibitions etc
• A good majority of the work was on site all around the country and sometimes abroad including Amsterdam where I wired sets for IBC Broadcasting Exhibition
• I had to be a great team member, have good customer service and work hard to meet deadlines.

December 2012 - January 2014

Business Administrator

Manrose, Reading 

• My role included helping customers with their orders face to face and over the telephone, using a system interface to control and track stock, assisting management from various branches and running logistics to ensure all goods were sent to their correct location on time.