Joshua Kapuku

A proactive and detail-oriented LLB Law graduate from the University of Manchester searching for a role in corporate support. Adept at handling administrative tasks, managing confidential documents, and providing excellent client service. Experienced in fast-paced environments that require strong communication, multitasking, and problem-solving skills. Proficient in Microsoft Office Suite with intermediate experience in data entry and document management, with a strong ability to work both independently and as part of a team. Passionate about corporate operations and keen to apply analytical and organisational skills in a professional setting.

Citizens Advice Bureau Barking – Volunteer Adviser

(July 2025 – Current)

• Conducted detailed client interviews via telephone to identify key concerns. Researched relevant guidance to provide accurate, tailored advice on topics such as benefits eligibility, housing rights, employment disputes, and debt management
• Recorded case notes clearly and accurately to ensure continuity of advice and support wider organisational learning and data gathering.
• Attended regular training sessions and supervision meetings to stay updated on changes in legislation, policy, and advice procedures, ensuring the service remains effective and up to date
  
   

Redcorn Ltd – Admin & Booking Agent 

(March 2025 – May 2025)

• Managed daily customer bookings with a high degree of accuracy, entering and updating data across internal systems to ensure efficient scheduling and service delivery.
• Utilised data management platforms to log activity, monitor service progress, and maintain up-to-date records for internal reporting and compliance.
• Coordinated with multiple departments to streamline operations, resolve scheduling conflicts, and maintain real-time tracking of vehicle collections and service requests.
• Provided responsive customer support via phone and email, resolving inquiries and complaints professionally in a fast-paced environment.

Old Trafford Stadium – Waiter & Till Operator 

(December 2021 – August 2022)

• Provided excellent customer service in a high-pressure, fast-paced environment, ensuring timely and efficient food service.
• Managed POS transactions, cash handling, and order coordination, improving attention to detail and numerical accuracy.
• Enhanced communication and collaboration skills by working in a team setting.

University of Manchester 

• LLB Law (Hons) – 2:1

Chobham Academy Sixth Form 

• A-Levels: Government and Politics (A), Economics (A), Spanish (A)