Justine Roch-Berry

Key points: 

To prepare for the role,  I undertook a 12-week in-house training course to learn how to perform venepuncture.

 While ensuring the safe handling and management of blood products, needles, and a range of equipment. I then looked after the donors throughout their donation journey to ensure they have a positive experience

 by providing additional care. One of my duties was also to ensure all documentation from donors was recorded, and that I kept accurate records throughout the

 session.

Part of my role as a Donor Carer, was to drive a 15-seater minibus and 7.5 tonne Lorry as and when required, which also entailed

 loading and unloading the lorry, as well as assembling and dismantling equipment to setup and prepare our blood donation

 session.

In addition to bookkeeping, I was responsible for negotiating terms of payment and discounts for large purchases with suppliers, forming business’s marketing strategy which heavily relied on google AdWords and helped to bring shop at Betty Boop to number 2 for organic search results when searching Betty Boop on google. 

I was responsible for processing and assessing a variety of Housing Benefit and Council Tax Support new applications and changes in circumstances in accordance with applicable legislation. This includes, but is not limited to, self-employed, student, and foreign national claims, as well as identifying and resolving late disputes and reconsiderations. It was important to understand national, English and Welsh housing benefit requirements, as well as applicable legislation.

I assisted applicants by providing them with the essential guidance and information about Housing Benefit and Council Tax Support. I also dealt with internal and external enquiries relating to benefit claims from and not limited to Landlords, Housing Associations, Councillors, Citizen Advice Bureau and the Department of Work and Pensions. 

I also assisted the Benefits Team Leader with complaints and more complex claims while ensuring cases of suspected fraud were referred to the Investigation Team and would action fraud reports on the completion of investigation to ensure that benefit was properly paid.

Another component of my job was to seal key council legal documents in front of the Chief Executive before filing them in the strong room. I also managed and maintained the law library by updating the relevant legal documents with amendments in legislation.

I worked as the Chief Solicitor's personal assistant, taking minutes from weekly meetings along with proofreading and other administrative chores along with 

I managed the administration of 90-day overdue accounts before they were passed on to solicitors while working in the 90-days credit control department. This involves calling clients who were behind on payments to request payment or discuss payment options.

This role entailed assisting the in-house legal department in identifying fraud activity, tracing debtors who were avoiding us by looking at where they spent, identifying assets for recovery by extracting data from financial records such as statements, VAT returns, and Annual Returns. 

Similarly, I conducted forensic financial data analysis and held interviews to identify and verify information.

BA(Hons) Forensic Accounting         

• Specialised in Fraud Investigation, AML

• Preparation of analytical data for court

• Expert Witness