katie james

I have had a variety of different job roles in the past, ranging from care with the elderly and young and vulnerable, through to an IOT assistant for a technology company. however, my main career history is working in customer service and this is something I really enjoy. I enjoy learning new skills and I’m looking to now go into a position which allows me to be myself and gain more experience within a new environment.

I am very computer literate and have spent a lot of time working closely with all Microsoft systems. I enjoy both working within a team and individually but really strive when working with customers and being able to interact with the public. 

My passion is tattoos and piercings. have many myself, I would love to work in an environment where this is welcomed and encouraged and would one day love to train as a piercer.  

I am a highly motivated and hardworking individual with a friendly and helpful attitude. I have had the opportunity to experience multiple job roles working with both customers and patients which has helped to build my confidence and helped me to successfully work well both within a team and individually. My previous employments have helped me gain the necessary skills to be successful and strive within a role, however I found that my experience in care has been the most beneficial as this helped teach me to work extremely well under pressure, have excellent time keeping and also taught me to how to communicate well with a wide range of people. My current role, which is a Customer Service Admin Support assistant has helped increase my knowledge dramatically in the IT sector and has made me extremely confident when working with technology and a wide variety of systems. I also now feel very confident when working with Microsoft office. I push myself to ensure I'm performing to the best of my ability and am always willing to work extra hours if and when required. 
 

Studying business accountancy gave me the opportunity to learn crucial skills such as good attention to detail, improving my knowledge in computers and also how to have good verbal and written communications which I am now able to put into action in my present role. However, the most important skill that I have gained is the ability to be a people person and I have been able to put these skills into action with all jobs I have held.

I am currently a customer service admin support assistant for Bamboo Technology.  This job requires me to have excellent attention to detail as I input data to our system, Autotask, such as adding subscriptions etc. I also work with a number of different systems and work closely with Microsoft office, especially excel.  I support the customer service team with any duties they may need assistance with whilst also leading in the handling of M2M sims and any IOT related tasks. I have also been ensuring all customer contracts are added and up to date on our main system.

Although this has been a wonderful position to hold and it has taught me many new skills, I am now looking for something new that can welcome my passion of tattoos and can help lead me into a future career of piercing and I would also love to going back to working with customers as this is what I have the most experience in and is what I really enjoyed.

Customer Service Admin support- Bamboo Technology- March 2023- present 

Student support Advisor- September 2022- December 2022

Senior Personal Assistant- You and Me Supported Living- June 2021- September 2022

Care Assistant- Barchester- January 2020- June 2021

Gap in employment due to relocation 

Retail sales Assistant- Pandora- March 2018- December 2018

Trainee Dental Nurse- Damira Dental- September 2017- March 2018

Retail Sales Assistant Christmas Temp- BHS- December 2015- April 2016

Retail Sales Assistant- Warren James- March 2015- December 2015

I have received GCSEs in 2015, achieving a B in English and a C in maths and can give other grades on request - Studied at Chenderit School

I studied Business Accounting BTEC level 3 in 2016 achieving a Merit/Distinction- Studied at Banbury College