Kawser Zaman

Data-driven IT analyst attentive to system nuances and knowledgeable about best practices. Focused on continuous improvement and optimisation in face of changing demands on efficiency, functionality and performance. Delivers on-specification results matching user requirements. Looking for a rewarding career where I am able to grow both professionally and personally.

NHS - IT applications Analyst Romford, Havering
12/2020 - Current
 Operating the internal IT help desk by responding to and resolving user and system issues.
 Consulting manuals, periodicals and technical reports to implement new ways to develop programmes whilst consolidating existing knowledge and skills.
 Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed of ticket/incident status.
 Update, repair, modify and develop exisiting software and generic applications
 Providing First and Second line support using varied communications via telephone, email & personal visits.
 Be a first point of contact to help with IT queries and support for over 5000 staff
 Producing and maintaining applications and related system documentation in collaboration with external stakeholders.
 Conduct user acceptance testing to ensure programme reliability
 Actively promoting continuous service improvement by progressing
service improvements
 Write and create detailed documentation and presentations for the step-
by-step operation of the programme intended for users and computer operators.
 

NHS - Pharmacist Lead Administrator Hammersmith and Fulham
12/2018 - 07/2020
 Working closely with multi-disciplinary clinical teams including consultants, registrars, specialist nurse practitioners, dieticians and psychologists.

  Awards
St Johns Ambulance
Level 2 First Aid
Level 2 Sports Leadership Level 2 IT Dida Applications Jack Petchey Award
Sports Awards in Football, Tennis, Cricket & Basketball
      .
 Demonstrating a high level of professional practice with an organised, systematic and efficient approach to patient care.
 Clinically assess and treat patients using my expert knowledge of medicines to address both the public health and social care needs of a patient.
 Supporting further integration of general practice with the wider healthcare teams to help improve patient outcomes and help manage general practice workload.
 Managing prescription queries, signing prescription requests and updating prescriptions following guidance from hospital review and discharge letters.
 Supporting the management of patients' long-term conditions with their medicines taking ensuring they get the best use of their medicines (i.e. medicines optimisation).
 Supporting the medicines optimisation of patients with chronic diseases and chronic pain
 Providing patient facing clinics and telephone advice for those with questions, queries and concerns about their medicines in the practice
 Implementing any changes in prescribing medicines following audits
 Where appropriate, supporting the duty doctor in minor illness triage
and prescription requests coming in urgently via the on call.
 Act in a manner consistent with the code of conduct and appearance
representing the practice and the NHS.
 Managing the repeat prescribing reauthorisation process by reviewing
patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review

07/2016
Sir John Cass Sixth Form College
London
Level 3 : Business Administration
 

07/2014
Oaklands Secondary School
London GCSEs