Kayleigh Wilkison

Technically astute and detail-oriented Senior Business Analyst with over 14 years' experience across diverse environments, including manufacturing and retail, as well as heavily regulated insurance and finance. Natural affinity for identifying and implementing strategic initiatives that reduce costs, drive revenue and streamline processes - significantly enhancing operational efficiencies. Plays key role facilitating the full project management lifecycle while defining and delivering operational processes in alignment with both structured (Waterfall) and Agile methodologies (PRINCE2 Practitioner). Adopts a motivational leadership style to empower and mentor high-performing teams of 14 Business Analysts and Project Coordinators to ensuring timely and accurate project delivery.

• Renowned for expertise in IT transformation, strategy development, and enterprise architecture; scoped and led data migration and integration projects for high-profile information systems programmes.
• Supported process modelling (AS-IS / TO BE), alongside business/system flows during major ERP implementation.
• Improved decision-making processes and digital marketing performance having developed a comprehensive data cleaning and Content Management System (CMS).
• Facilitated seamless service integrations, improved data accuracy, and increased sales having deployed innovative technology solutions, such as IPaaS and analytics services in the cloud - receptive to new and emerging technologies.
• Leveraged advanced analytical techniques to streamline data analysis processes - cutting report generation time and enhancing data accuracy.
• Delivered significant annual cost savings by building new IT department Project Management Services.

FARNELL / AVNET

Senior Business Analyst     2019 - Present

Drive operational efficiencies, revenue growth and technological advancements while concurrently enhancing customer satisfaction by scoping and leading initiatives for application upgrades, process optimisations and the implementation of new methodologies. Elicit and document requirements, produce detailed testing approach and test plans for all test phases while conducting cost / benefit, business and systems process analysis.

Key Achievements:

• Performed gap analysis; contributed to projects involving process management and mapping while translating business requirements into functional specifications.
• Oversaw development of full GK Entity in Japan, leading to projected revenue increase of $53m in first five years and 20% business growth.
• Reduced project costs 32% and optimised project efficiency by championing a move to Jira and Agile methodology.
• Increased testing efficiency and accuracy by 30% through Gherkin syntax training, driving cost savings valued at £190,000.
• Delivered 15% cost reduction through enhanced integration following upgrades to existing applications.
• Facilitated improved decision-making by implementing a data cleaning system, ensuring a single source of truth.
• Improved impact SEO and content quality by building and implementing a Content Management System (CMS).
• Mitigated security breaches and enhanced process efficiency by partnering with IBM to create a 'headless environment'.
• Enhanced customer satisfaction by developing a Bill of Materials (BoM) webtool streamlining online purchasing process.

JLA GROUP

Senior Business Analyst / Test Manager    2019

Instrumental in driving cost savings, enhancing data accuracy, and improving project delivery through strategic IT initiatives and process improvements. Managed product backlog; captured user stories and acceptance criteria while ensuring timely and quality deliverables for JLA's development team. Led, motivated, and provided strategic direction to 6 Business / Test Analysts.

Key Achievements:

• Saved £230,000 annually by establishing a new IT department Project Management Services team, reducing reliance on third parties.
• Project managed the implementation of an IPaaS solution, leading to seamless integrations and improved data accuracy.
• Enabled a 30% increase in sales through the configuration and deployment of Analytics Services in Azure Cloud, facilitating real-time data analysis.

BARRETT STEEL   

Senior Business Analyst    2017-2019

Scoped and led significant projects to enhance operational efficiencies and technological infrastructures within this structural hollow section specialists. Planned high-profile ERP system implementations and process optimisations, culminating in cost savings, increased efficiency, and improved data accuracy.

Key Achievements:

• Increased efficiency and order accuracy having designed and implemented Epicor ERP for 27 companies and Microsoft Dynamics 365 for three new acquisitions.
• Realised 10% reduction in project costs and a 34% decrease in ongoing IT support costs by overseeing supplier identification and procurement for the ERP system.
• Grew website traffic by 62% by designing and implementing a new e-commerce site, enhancing user experience (UX) and online purchasing processes.
• Cut report generation time by 40% and increased data integrity by streamlining data analysis using a data warehouse solution.

SSP WORLDWIDE

Senior Business Analyst    2010 - 2017

Enjoyed seven years' progression within this leading global supplier of technology systems and software for the insurance industry; from Partner Services Consultant to Senior Business Analyst. Played key role facilitating continued business development by enhancing product offerings, implementing innovative solutions, and leading teams of up to 11 staff - promoting innovation in a dynamic and challenging industry. Shared deep awareness of methodologies used to facilitate delivery of projects and products, such as sprint planning, review, retrospective and stand-ups.

Key Achievements:

• Optimised fraud detection capabilities having developed end-user web interfaces and maintained a new fraud identification service.
• Increased team productivity and reduced errors in code merging and deployments by configuring and implementing Microsoft Visual Studio Team Services (VSTS) using Agile process.
• Facilitated rollout of award-winning technological innovations; led development of fraud identification service SSP Verify® winning ‘Insurance Tech and Innovation Award’ in 2016.
• Created and implemented innovative SSP Verify algorithms; achieved 96% verification process accuracy rate and increased insurance fraud identification.
• Onboarded customers to SSP Verify®, generating over £16m in revenue within the first six months of launch.
• Enhanced project outcomes and decision-making at board level by overseeing analysis, development and testing phases.
• Improved client retention and customer satisfaction while building relationships with over 50 customers and third parties.
• Introduced cutting-edge insurance industry technology solutions, including a pioneering telematics scheme.

BSc. (Honours) Computing and IT (Communications and Software) - Open University                                                     

BCS Systems Modelling Techniques | Requirements Engineering | Business Analysis Practice                                             

PRINCE2 Practitioner